Reasonable Accommodation Manager

The Boeing Company is seeking an experienced Reasonable Accommodation Manager to join the team in Mesa, AZ.

Reporting to the Senior Manager of Clinical and Accommodation Services, the Reasonable Accommodation Manager provides strategic leadership for the company’s reasonable accommodation program ensuring consistent processes, compliance and continuous improvement in alignment with corporate and Health Services goals. This role directs a dedicated team and collaborates cross-functionally to deliver consistent, compliant, and effective accommodation services that support business objectives and align with Health Services strategies.

• →Lead the performance management, development, and engagement of a multi-disciplinary Accommodation Services team
• →Establish and drive operational goals and priorities aligned with Health Services and corporate strategies, translating these into actionable project and process plans
• →Coordinate and allocate resources efficiently across sites to ensure consistent program delivery and continuous improvement
• →Own the development, standardization, and maintenance of company-wide reasonable accommodation processes that are compliant with American Disability Act (ADA), state disability laws, and corporate policies
• →Partner with corporate governance teams to ensure updates in processes with regulatory changes
• →Oversee integrated case management, providing guidance and decision-making support on escalated and complex accommodation requests
• →Lead supplier and vendor relationships, including contract management, performance oversight, and resolution of service issues
• →Manage program budgets and resource planning aligned with business priorities to optimize service delivery
• →Analyze program performance metrics, customer satisfaction data, and case trends to identify risks, operational gaps, and improvement opportunities
• →Drive process improvement initiatives using LEAN+ tools and best practices to increase efficiency and program effectiveness
• →Build and sustain relationships with business leaders, stakeholders, and cross-functional partners to enhance service excellence and program visibility
• →Lead cross-organizational change initiatives, coordinating multidisciplinary teams across multiple sites to implement process enhancements
• →Oversee all business administration functions, program documentation, reporting, and training activities to ensure accuracy and timely delivery
• →Serve as escalation point for complex compliance, operational, and service issues, collaborating with senior decision-makers as needed
• →Participate in and/or lead corporate Health Services projects and strategic initiatives as assigned

The manager operates within established policies and delegated authority, accountable for program execution, team and resource management, service quality, compliance, and continuous improvement.

To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.

• Bachelor’s degree or higher
• 5+ years of experience working in Human Resources (examples include: working with mangers with job placement, reasonable accommodations, disability related laws, etc.)
• 3+ years of  experience in providing consultation and training on reasonable accommodation and disability issues to employers, managers, Human Resources, and other employee groups
• 1+ years of experience in the administration, including case management, of reasonable accommodation process and disability related (e.g. Americans with Disabilities Act (ADA)) laws, policies and regulatory requirements
• Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.”

• Certification in HR, Project Management, or Lean Process Improvement (e.g., SHRM, PMP, Lean Six Sigma) preferred
• Experience working in a regulated healthcare or corporate environment with familiarity of ADA and disability-related laws
• Demonstrated experience managing teams
• Proven track record of leading complex projects, process improvements, and organizational change initiatives
• Experience managing vendor or supplier relationships, including contract performance oversight
• Strong financial acumen
• Strong communication, leadership, customer focus, and cross-functional partnership skills

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

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