ServiceNow Product Operations Lead

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Product ManagementProduct Operations

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Quick Summary

Key Responsibilities

Lead functional operations of the ServiceNow platform, ensuring system reliability, governance compliance, and effective support standards Provide guidance, workflow prioritization,

Technical Tools

Product ManagementProduct Operations

ServiceNow Product Operations Lead

The Boeing Company

The Boeing Company is seeking an experienced ServiceNow Product Operations Lead in Seattle, WA or Mesa, AZ to provide functional leadership for the HR service delivery platform.

This role will be responsible for ensuring reliable product operations, leading functional enhancements, and identifying opportunities to leverage ServiceNow capabilities to enhance the employee experience, improve Human Resources (HR) service delivery, and expand self-service capabilities.

This position serves as a functional lead, providing guidance and support to a Product Support Analyst while partnering with HR, Information Technology (IT), and business stakeholders to deliver continuous improvement across the ServiceNow ecosystem.

Responsibilities

~1 min read

→Lead functional operations of the ServiceNow platform, ensuring system reliability, governance compliance, and effective support standards
→Provide guidance, workflow prioritization, escalation support, and tactical direction to a Product Support Analyst
→Own delivery of ServiceNow enhancements, including requirements, solution evaluation, coordination with IT, testing, release readiness, and stakeholder communications
→Partner with HR Service Delivery Partners and capability owners to understand business needs and translate them into effective ServiceNow improvements
→Identify opportunities to improve employee and HR service experiences through enhancements to the HR Portal (Worklife), case management, self-service capabilities, workflow automation, and system integrations
→Evaluate and leverage emerging ServiceNow functionality, including AI and automation capabilities, to support business objectives and improve operational efficiency
→Analyze recurring issues, platform trends, and performance data to drive continuous improvement, increase adoption, and enhance service delivery outcomes
→Collaborate with cross-functional teams to prioritize enhancements, resolve complex issues, and maintain alignment with governance and operational objectives

Requirements

~1 min read

5+ years of experience leading ServiceNow platform support
5+ years of experience leading through influence and partnering with cross-functional teams on projects and initiatives
4+ years of experience working in a lead, focal or product owner role
Strong analytical and problem-solving skills
Experience managing ambiguity and changing priorities in a fast-paced collaborative environment in support of multiple organizations
Strong planning, communication, leadership, and stakeholder management skills

Bachelor's degree in Information Systems, Human Resources, Business, or a related field, or equivalent experience
ServiceNow certifications such as Certified Implementation Specialist (HRSD), HR Professional Suite Certification, or equivalent
Experience with ServiceNow HR Service Delivery (HRSD), Employee Center, service catalog, and case management capabilities
Experience supporting HR technology platforms, employee self-service solutions, and enterprise service delivery environments
Knowledge of ServiceNow integrations, automation solutions, AI-enabled capabilities, and workflow optimization
Demonstrated track record of ownership, sound judgment, operational excellence, and continuous improvement

Not Applicable

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

What We Offer

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At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $144,500– $209,300

Not Applicable

Relocation assistance is not a negotiable benefit for this position.

This is not a Safety Sensitive Position.

This position does not require a Security Clearance.

Employer will not sponsor applicants for employment visa status.

This position is not contingent upon program award

Shift 1 (United States of America)

Location & Eligibility

Where is the job

Not specified

Location terms not specified

Who can apply

Same as job location

About this job

Pay per year: $144,500–$209,300 a year; 1% above the $175,000 median for Product Operations jobs on Jobera (38 salaries).
Posted: Today
Employer: has 2,070 open jobs on Jobera in 26 countries.