Assistant Store Manager (Flagstaff)

Bookmans Entertainment Exchange has been serving Arizona communities for nearly 50 years. Originally a used bookstore, Bookmans has expanded to include various forms of media such as books, video games, music and movies as well as musical instruments, housewares, and collectibles. We buy, sell, and trade with our customers to acquire the majority of our inventory, proudly following a sustainable business model that keeps items out of landfills and gives them new life. Additionally, Bookmans speaks out against censorship and promotes freedom of expression at every turn.

•       Directly supervise the Department Leads, MODS and Departmental Staff: communicate performance expectations, train to expectations, provide feedback, evaluate/review performance, recognize and address performance achievements and areas for improvement.

•       Create and monitor daily store staffing schedules, punctuality and attendance.

•       Administer staff vacation schedules.

•       Anticipate and respond to customer needs.

•       Advance quality and efficiency in all aspects of store operations and personnel performance.

•       Administer employee corrective actions according to established policies and procedures.

•       Lead and model expected standards of floor supervision for Managers on Duty.

•       Monitor buying, processing, and sales systems.

•       Monitor store/merchandise presentation.

•       Back up the duties of the Store Manager and Operations Manager in their absence.

•       Perform other duties as assigned by Store Manager and President.

Must have excellent speaking, listening and interpersonal skills with the ability to lead the team by providing training, coaching and feedback to staff.  The successful candidate will have strong proactive problem-solving skills and be able to mediate disagreements, de-escalate situations and always provide excellent customer service. Must be a discreet, approachable, and dependable individual who has excellent customer service skills and can handle difficult customer interactions.