Gallery Department Staff/Customer Service Representative (Full-Time) Phoenix

Bookmans Entertainment Exchange has been serving Arizona communities for nearly 50 years. Originally a used bookstore, Bookmans has expanded to include various forms of media such as books, video games, music and movies as well as musical instruments, housewares, and collectibles. We buy, sell, and trade with our customers to acquire the majority of our inventory, proudly following a sustainable business model that keeps items out of landfills and gives them new life. Additionally, Bookmans speaks out against censorship and promotes freedom of expression at every turn.

Responsible to lead and promote a customer-friendly store atmosphere by providing exceptional customer assistance. Also responsible for buying and processing toys, housewares, jewelry, puzzles, and board games.

•    Good communication and customer service skills with motivation to serve the public.

•    Ability to adapt to a flexible working schedule to include early mornings, evenings, mid-shifts and weekends

•    Professional telephone skills.

•    Ability to multi-task.

•    General knowledge of products sold at Bookmans

•    Interest and/or knowledge of toys, housewares, collectibles, and boardgames.

•    Understanding of pricing strategies and ability to use reference materials for making competitive offers and pricing.

•    Knowledge of store sections and layout, trade procedures, and customer service expectations.

•    Ability to work independently with guidance and direction from Gallery Department Supervisor and Management

•    Must be able to conduct oneself in a civil, professional and respectful manner at work.