Facilities Management Planner

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

The Facilities Management Planner plays a key role in ensuring the smooth, efficient operation of our facilities by managing the full lifecycle of maintenance tickets and work orders. This role combines hands-on coordination of reactive and preventive maintenance with data-driven analysis to track performance, identify trends, and drive continuous improvement across facility operations. 

Triage, prioritize, and assign incoming facilities service requests within the Ticketing Portal (CMMS/CAFM)

Schedule and dispatch reactive maintenance tickets and scheduled preventive maintenance (PPM) to technical teams and vendors based on asset priority and SLA commitments

Track open work orders from initial logging through execution to closure, ensuring clear communication with end-users throughout the lifecycle

Coordinate site access permits, work permits, and completion sign-offs for external service providers

Track and report on core facility metrics, including Mean Time to Repair (MTTR), SLA achievement, first-time fix rates, and reactive vs. preventive workload ratios

Build and maintain facility performance dashboards using data visualization tools

Perform trend analysis on ticket volume and asset failure rates to identify operational bottlenecks and chronic equipment failures

Evaluate vendor performance data to support SLA reviews, contract negotiations, and invoice approvals

Enforce Standard Operating Procedures (SOPs) for ticket logging, status updates, root-cause tagging, and purchase order tracking

Conduct weekly audits of closed work orders to verify data accuracy, complete documentation, labor/material cost attribution, and safety compliance

Conduct root-cause analysis (RCA) on SLA breaches or critical failure events to prevent recurrence

3–5 years of experience in Facilities Management or a related field

Strong analytical skills with proven experience in data analysis, reporting, and data visualization tools

Hands-on experience with CMMS/CAFM systems

Ability to interpret operational KPIs and support data-driven decision-making

Excellent organizational and communication skills, with the ability to coordinate effectively with technical teams, vendors, and stakeholders