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Last Mile - Senior Manager

Egypt·CairoFull-timesenior

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Quick Summary

Overview

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best.

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About Bosta:

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

About the Job:

As a Last Mile Senior Manager, you will oversee last-mile operations through a team of Area Managers,

ensuring smooth, efficient, and customer-focused delivery operations. You will set performance

standards, monitor results, and drive improvements across your region while fostering a culture of

accountability and excellence.

Job Code:

Incremental 2026BOST-239

Lead, manage, and coach a team of Area Managers, ensuring optimal performance across multiple shipping hubs in your assigned region.

Oversee hub operations indirectly through Area Managers, ensuring adherence to company standards, operational KPIs, and customer satisfaction.

Develop and implement strategies to enhance efficiency, reduce costs, and improve service levels across last-mile delivery operations.

Review and analyze performance dashboards and reports from Area Managers to identify trends, risks, and opportunities for improvement.

Set performance targets and hold Area Managers accountable for meeting service-level agreements (SLA) and operational objectives.

Partner with cross-functional teams (Customer Support, Commercial, Finance, Tech) to ensure smooth coordination and resolution of hub-related issues.

Lead continuous improvement initiatives in line with company strategy, including automation, process optimization, and cost efficiency.

Act as the escalation point for critical operational issues that Area Managers cannot resolve.

Ensure compliance with company policies, safety regulations, and hub documentation standards across all locations.

Drive a culture of accountability, customer focus, and operational excellence within the last-mile function.

Prepare and deliver weekly/monthly reports on performance, challenges, and improvement plans to the Operations Director/Head of Logistics.

10+ years of experience in logistics, last-mile delivery, or e-commerce operations.

Proven track record in equivalent roles and delivering results in a fast-paced logistics or shipping environment.

Strong knowledge of last-mile operations, hub management, and delivery SLA optimization.

Excellent leadership, people management, and coaching skills, with experience managing large, diverse teams.

Data-driven with strong analytical and reporting skills; able to interpret KPIs and drive continuous improvement.

Strategic mindset with hands-on problem-solving ability.

Strong decision-making skills and ability to perform under pressure while meeting deadlines.

Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.

Proactive, results-oriented, and adaptable leader with a focus on delivering excellence in customer experience.

Location & Eligibility

Where is the job

Cairo, Egypt

On-site at the office

Who can apply

About this job

Who can apply: Egypt
Posted: Today
Employer: has 95 open jobs on Jobera in 2 countries.

Listing Details

Posted: November 10, 2026
First seen: November 10, 2026
Last seen: November 10, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 67%
Scored at: November 11, 2026

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Apply for this position

Bosta is a pioneering tech-driven logistics company providing next-day delivery services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE.

Employees

201-500

Jobs

View 95 jobs

View company profile

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