AI Operations Specialist

We believe an athletic director's job is one of the most critical in a community: to shape the lives and experiences of student-athletes. But as we listened, we learned that with dwindling budgets and growing responsibilities, they’ve had no choice but to spend more time managing logistics than leading their teams and programs. After countless conversations, we gained a deep understanding of their challenges, from handling transactions to managing schedules and tracking results.

This insight was the catalyst for Bound. We created an all-in-one platform to give ADs back their time. With our OneSchedule Technology at its core, our platform integrates essential tools like Activity Registration, Tickets and Passes, and 20+ additional solutions. Today, Bound empowers schools across the country to manage every aspect of their athletics and activities, all within a single, unified solution.

We're not just a software company; we are a team made up of former athletic directors, administrators, coaches, parents, and fans. We all share one core belief: in the power of youth sports and activities to positively impact communities and the people who live in them.

Bound is building AI systems that help our company and customers operate more effectively, and we believe how AI helps matters as much as whether it helps. As an AI Operations Specialist, you’ll focus on building, training, and improving AI systems used across the Customer Experience organization, with a strong emphasis on quality, trust, and the customer’s experience.

This role is ideal for someone with a genuine curiosity about AI who enjoys experimenting with tools, reviewing outputs, and continuously improving systems. You’ll work closely with Support, Customer Success, and Operations to ensure our AI delivers clear, helpful, and human-centered experiences for customers.

Success looks like AI interactions that customers trust and enjoy, and systems that get better every week through thoughtful iteration.

• →Train and improve AI tools used in customer support and customer success workflows
• →Review AI conversations to assess accuracy, tone, clarity, and overall experience
• →Create and maintain training examples, knowledge content, and supporting documentation
• →Identify gaps or failure patterns in AI behavior and proactively improve responses and workflows
• →Partner with Support and CX teams to understand real customer needs and translate them into better AI outcomes
• →Experiment with new AI tools, models, and workflows, and evaluate their impact
• →Help define and refine how we measure AI quality and effectiveness
• →Document best practices and playbooks to support adoption and scalability

• A clear curiosity about AI and how modern language models behave in real-world use
• Comfort learning new tools quickly and experimenting without a predefined playbook
• Strong judgment when evaluating imperfect or ambiguous outputs
• Experience doing detailed, quality-focused work (review, QA, training, enablement, or similar)
• Ability to work independently and stay organized in an evolving environment
• Clear written communication skills and attention to detail
• Familiarity with customer-facing tools or workflows (support platforms, CRMs, knowledge bases)

We recognize this is an emerging space. Candidates with non-traditional backgrounds or unconventional career paths are encouraged to apply.

• Hands-on experience with AI or automation tools such as Intercom, Fin, Zapier, n8n, Agentforce, Replit, Lovable, Claude Code, Google AI Studio, or advanced features of ChatGPT, Gemini, or Claude.
• Personal projects involving AI, automation, or workflow experimentation
• Experience working in customer support, customer success, or customer operations
• Exposure to SaaS or fast-moving operational environments

• You thrive in an entrepreneurial environment where ideas move quickly, and you’re energized by the chance to shape solutions, influence direction, and help the team pivot when needed.
• You’re self‑directed and accountable. You appreciate having clear ownership of your work so you can manage your time intentionally, deliver on company goals, and still protect space for the moments in your life that matter.

Bound does not operate on a traditional “routine” workweek. When work needs to be done, we collaborate to get it done — whether that’s in the morning, afternoon, evening, or occasionally on weekends.

At the same time, Bound supports flexibility for personal needs, family events, appointments, and time to recharge. Employees are trusted to manage their schedules while meeting deadlines and delivering high‑quality work.

Bound supports in-office, remote and hybrid work. Some roles may require on‑site presence depending on team needs and responsibilities. Location expectations for this role: Ames, IA / Hybrid

• Ability to work for prolonged periods at a computer, including sitting and using a keyboard and mouse
• Ability to view and interpret information on a computer screen for extended periods
• Participation in video meetings or presentations
• Minimal lifting requirements (up to 10 pounds, such as a laptop or office materials)
• Occasional travel may be required for team meetings, company events, or on-site customer visits