Account Director (Consumer) Business Unit - USA; Remote Job

We are growing our Client Service team and looking for a skilled, experienced Account Director. This person will build relationships and encourage reliance on our products and services. We want someone who embodies our culture and builds relationships with Bounteous' clients while encouraging reliance on our products and services, greater client satisfaction, expanded accounts and opportunities, and improved client retention.

Protect and grow client accounts; act as the key liaison between us and the client

Develop and manage a strategic account management plan that establishes multi-threaded relationships, identify and mitigate threats, develop opportunities and raise our strategic role within the client’s business model

Intimately understand the client objectives and brand

Develop and maintain effective key client relationships

Articulate and hold the full-range of client leaders’ concerns and acts as a client partner

Lead new Statement of Work kickoff and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development

Facilitate and execute proper customer contracts and agreements

Assure proper collections by review and reconciliation

Develop, coordinate, and implement strategic digital initiatives

Benchmark state-of-the-art practices and influence profit and service improvements

Direct the client and team towards the best solutions

Understand the scope of programs as defined by the business requirements and budget process

Participate in key planning milestones and act as a guide to the design and development teams from initiation through execution and completion

Develop and prepare client scorecards and dashboards to show high-level results and trends

Provide clients with reporting, analytics, and consultation that is relevant and actionable

Assist in pitch, closing, and negotiating contracts

Add and/or expand business each quarter

BA/BS degree or equivalent consulting agency experience preferred

7+ years of client service, digital media, digital/analytics sales, or account management experience

Excellent verbal and written communication skills

Excellent listening, presentation skills, negotiation skills preferred

Ability to manage multiple projects and attention to detail a must

Deliver client focused solutions based off client goals

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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.