Tournament Traveler – Side Events Associate

JOB TITLE: Tournament Traveler – Side Events Associate

LOCATION: Tournament Site (Las Vegas, NV)

POSITION TYPE: Temporary, Full-Time

FLSA STATUS: Non-Exempt

REPORTS TO: Side Events Supervisor

WORK HOURS: Varying shifts are scheduled seven days per week based on tournament operations. The ability to work early in the mornings, late in the evenings, weekends, holidays, and extended hours is required.

POSITION SUMMARY:

USBC is looking for dedicated, service-minded individuals to join our tournament team as a Side Events Associate. Side Events team members operate the Championships’ companion events (Bowlers Journal Championships and The Forty Frame Game) and facilitate practice sessions. Side Events associates deliver exceptional service and are vital to the Championships’ success.   

DUTIES/RESPONSIBILITIES:

• Event sales and registration - Process entries, including the collection of funds.   
• Confirm customer data – Review of contact information, membership, average, and division.
• Apply tournament policy – Competition Compliance Form review (average and/or roster requirements) and monitoring play.
• Participate in scheduled meetings and huddles, keeping tournament leadership informed of department activities and service challenges.
• Data entry and auditing – Input and review entries, scores, and recap sheets.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

KNOWLEDGE, SKILLS, AND ABILITY REQUIREMENTS:

•         Working knowledge of lane conditioning machines, pinsetters, and automatic scoring systems.

•         Must be neat and well-groomed always as will have frequent contact with guests, clients, and supporting staff.

•         Superior customer service proficiencies- service-minded and engaged.

•         Strong communication skills-ability to speak clearly and confidently.

•         Focused–the ability to complete tasks accurately in a distraction-filled environment.

•         Robust interpersonal skills–team player.

•         Computer and communication literate - PC, multi-line phones, POS, two-way radios, and Microsoft Office.

•         Adaptable and flexible approach to changing operational needs.

•         Intermediate understanding of handicapping and division structure.

•         Ability to exercise discretion and maintain confidentiality when handling sensitive participant, financial, personnel, scoring, and operational information.

EXPERIENCE AND OTHER REQUIREMENTS:

• High School Diploma or continuing education.
• Familiarity with tournament bowling and bowling terminology.
• Sales experience.
• Ability to pass USBC Registered Volunteer Program background screening and adhere to the Code of Conduct of the USBC Registered Volunteer Program.

PHYSICAL DEMANDS:

• Must be able to work in an occasionally noisy environment with potential short-term exposure to non-toxic fumes.
• Must be mobile as well as sit or stand for extended periods.
• Must be able to occasionally lift up to 25 lbs.

TRAVEL: This position will require the employee to be on-site for the Championships, so relocation is required for up to 6 months at a time.