Accounts Receivable Coordinator - Deductions

This position involves managing client payment deductions and discrepancies in Accounts Receivable. It involves investigating shortages, pricing issues, vendor compliance issues, and maintaining a professional relationship with all internal and external customers. A successful candidate will have excellent analytical skills and be able to quickly maneuver in a fast-paced environment. This individual should have a positive attitude and be able to grow their skill set while in the position.

Responsibilities

• Process high-volume deductions, identify process issues, and escalate concerns to management with recommended action plans
• Provide portfolio updates on open issues
• Document work accurately in the system to maintain visibility across the AR team
• Work on customer deductions to maximize repayment and on-time disputes.
• Acquire deduction backup from various sources (email, customer website, and mail)
• Determine validity of deductions according to established guidelines
• Dispute invalid deductions with the customer within customer deadlines
• Perform research on reoccurring deductions, identify trends, and help determine root causes.
• Recommend solutions to prevent deductions from continuing
• Ensure deductions workload is prioritized by vendor portal deadline.
• Assist in gathering and compiling documents as requested in yearly audits
• Communicate clearly and effectively, both verbally and in writing, with customers and internal business partners
• Build and maintain effective customer relationships to resolve discrepancies
• Ad-Hoc requests as assigned by Management

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of Accounts Receivable, Deduction Management, Collection, or customer claims experience
• Working knowledge of deduction processing with big box stores a plus
• Strong analytical and problem-solving skills to identify and resolve discrepancies
• Knowledge of Microsoft Office (intermediate Excel Skills), NetSuite, and High Radius
• Knowledge of warehouse pick, stage, load and shipping processes
• Highly organized with a keen eye for detail; able to prioritize multiple responsibilities, adapt to interruptions, and consistently deliver accurate work within established deadlines.
• Daily contact requires courtesy, discretion, and sound judgment
• Excellent interpersonal and communication skills, and be flexible to change
• Ability to comply with all company policies and procedures