2d ago
New

Business Analyst - Retail

BelgiumBelgium·Mechelenmid
Business AnalystData & AI
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Quick Summary

Key Responsibilities

Analyse retailer operational data, including asset flows, stock deviations, and cycle times to produce insights that improve account performance and operational accuracy.

Technical Tools
Business AnalystData & AI

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Responsibilities

~1 min read
  • →Analyse retailer operational data, including asset flows, stock deviations, and cycle times to produce insights that improve account performance and operational accuracy.
  • →Monitor account health by identifying emerging issues, implementing corrective actions, and ensuring timely resolution in partnership with retailer account managers.
  • →Lead reconciliation and audit activities across assigned retailer portfolios, ensuring data integrity, accurate reporting, and alignment with compliance requirements.
  • →Prepare and communicate KPI and performance reports, translating data into insights that support customer decision‑making and enhance account transparency.
  • →Identify opportunities for operational improvement and customer value creation, proposing solutions that strengthen supply chain efficiency and customer outcomes.
  • →Resolve customer inquiries including disputes, discrepancies, and service challenges using root cause analysis to recommend sustainable, long‑term improvements.
  • →Partner with cross‑functional teams (e.g., Sales, Supply Chain, Finance, IT) to coordinate seamless service delivery and support execution of retailer account strategies.
  • →Contribute to the development and adoption of predictive and proactive account health metrics, supporting continuous improvement and enhanced performance management.


  • You maintain a clear helicopter view of our control KPIs, identify trends, risks and opportunities and work on these together with your field-based colleagues.
  • You translate data, together with the reporting team and local stakeholders, into clear and usable reporting that helps our Retail department make strong decisions.
  • You actively contribute within the Retail Office Team to optimizing processes, data flows and working methods.
  • You investigate and support initiatives that contribute to better asset protection, higher productivity and stronger relationships with retailers.



  • Fluency in Dutch & English
  • Analytical, critical and curious
  • Proactive, independent and accurate
  • Strong communicator and a true team player
  • Affinity with data, reporting, deeper analyses, automation - using, among others, Analysis for Office, VBA, Power Query
  • Driven by continuous improvement
  • Result-oriented and able to explain complex matters clearly to all levels within the organisation
  • Business insight and interest in technological trends


What We Offer

~1 min read
✓Lunch voucher
✓STI Bonus Plan
✓Laptop
✓Hospital Insurance fully paid by CHEP for employee and it’s family
✓Ambulant plan with option to add family members
✓Group Insurance
✓Eco Vouchers – 250€ per year – pro rated months worked at CHEP in that year
✓End Year premium
✓Workweek of 40 hours per week –
✓20 days of annual leave + 12 ADV days (1day per worked month)

Hybrid Remote

Account Management, Adaptability, Customer Engagement, Customer Journey Analysis, Customer Satisfaction, Data Analytics, Data Integrity, Empathy, Experimentation, Issue Management, Process Improvements, Relationship Management, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Understand Customers

Requirements

~1 min read

Location & Eligibility

Where is the job
Mechelen, Belgium
On-site at the office
Who can apply
BE

Listing Details

Posted
October 8, 2026
First seen
October 8, 2026
Last seen
October 10, 2026

Posting Health

Days active
1
Repost count
0
Trust Level
51%
Scored at
October 10, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust
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Business Analyst - Retail