Container Flow Analyst

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

• →Lead the resolution of complex and critical customer inquiries, delivering first-level support and guiding customers through service solutions, system navigation, and business processes.
• →Collaborate with internal stakeholders (e.g., Key Account Management, Finance, Operations) to troubleshoot and resolve customer issues, conducting root cause analysis and implementing long-term corrective actions.
• →Oversee the resolution of billing disputes and discrepancies, ensuring accuracy in ERP systems and clear communication of outcomes to customers.
• →Monitor customer account performance, utilizing control and financial reports to identify discrepancies, trends, and opportunities for process optimization.
• →Maintain accurate customer records and service-related data within CRM systems, ensuring timely and accurate completion of tasks and adherence to key performance metrics.
• →Support customer engagement initiatives by coaching team members, providing feedback, and fostering a positive customer experience through proactive communication and quality monitoring.
• →Proactively manage high-priority issues related to service delivery and order fulfilment, working closely with internal teams such as Logistics and Operations to minimize impacts and keep customers informed.
• →Contribute to continuous improvement efforts by identifying areas for operational enhancements, streamlining processes, and ensuring alignment with customer service best practices.

The Container Flow Analyst will be the first point of contact for Bobcat plant personnel and corporate staff to ensure all movements of containers through the Bobcat facilities are recorded correctly in the CHEP system. They will develop and enforce required processes to ensure movements are captured in CHEP systems within the designated Bobcat plant. Responsible for continuous optimization of the empty container process for CHEP owned and customer owned containers within the designated Bobcat plant.

• First point of contact for Bobcat plant personnel and corporate staff
• Ensure all movements of containers throughout the Bobcat facilities are recorded correctly in the CHEP system
• Develop and enforce required processes to ensure movements are captured in CHEP systems within the designated Bobcat plant
• Train the Bobcat plant personnel to use the CHEP systems and the necessary processes
• This role will be responsible for continuous optimization of the empty container process for CHEP owned and customer owned containers within the designated Bobcat plant
• Being able to prioritize issues and impact analysis
• Monitor and report program performance and plant compliance
• Build relationships with customer stakeholders
• Travel to suppliers or other Bobcat plants might be required on an as needed basis
• Establish standardization using best practice from other Bobcat plants 
• Lead the necessary support for new product launches and calculate the initial container fleet size required
• Identify and communicate new leads for CHEP business
• Identify and communicate cost saving opportunities at the designated Bobcat plant
• Operate within the CHEP & Bobcat safety standards for an on-site position 

• Business related college degree (preferably Bachelor’s degree level) or equivalent experience with minimum 2 years of work experience

• Strong knowledge of the automotive industry, market and supply chain
• Strong focus on customer care and relationship management
• Strong interpersonal & communication skills for efficient communication within all levels of the organization, the customer and their supply chain
• Decision-making and problem-solving skills
• Effectively prioritize multiple goals to ensure time is spent on most valuable activities
• Work independently with little supervision
• Technical user: SAP; Salesforce; myCHEP, Business Warehouse, PowerBI
• Detail oriented with strong analytical skills
• High learning agility (complex programs and supply chain billing structures across multiple products)
• Ability to multi-task and effectively manage time and resources
• Intermediate MS Office skills (Outlook, Excel, Power Point)
• Continuous improvement mindset
• Ability to work in a matrix environment
• Strong collaboration skills

• Role is Monday-Friday on First Shift: 6am-3pm with schedule flexibility to occasionally arrive a little earlier or stay later based on business needs
• Role is based on-site 5 days/week at customer location
• ~10-20% travel to supplier locations or to other Bobcat facilities within the city on an as-needed basis

• Competitive Pay & Annual Bonus Structure
• Benefits Day 1!
• Paid Time Off plus Holiday Observances  
• 401K w/ company match (up to 4%)
• FREE company-paid vision, short-term disability, and life insurance!
• FREE company-provided PPE and safety equipment
• Tuition reimbursement, parental leave, childcare assistance, profit sharing, and more!