Manager, Invoice-to-Cash (I2C) - Latin America

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

This role will serve as the Latin America Invoice‑to‑Cash (I2C) Subject Matter Expert (SME) and regional lead, acting as the primary point of contact for all I2C‑related matters across the region. The position will support end‑to‑end I2C processes, with a strong focus on automation, operational efficiency, stakeholder training, and management, while also identifying and driving continuous improvement opportunities.

The role will partner closely with the Juárez LATAM Genpact team, maintain a dotted‑line relationship with the I2C Americas RPO, and report directly to the Head of Bill‑to‑Cash, Americas. Given its scope and impact, this is a high‑visibility role that plays a critical part in enabling scalable operations, consistency, and strong business partnership across the Latin America region.

This role will be the regional I2C lead and primary point of contact for Latin America, partnering closely with teams across Commercial, Customer Service, Finance, Legal, IT, and Operations. The successful candidate will play a key role in driving automation, process excellence, stakeholder engagement, and continuous improvement initiatives across the region.

• Brings strong I2C/Order-to-Cash expertise.
• Thrives in a fast-paced, matrixed environment.
• Has a track record of driving transformation and process improvement.
• Can build strong relationships and influence across all levels of the organization.
• Is passionate about developing solutions, improving customer outcomes, and delivering operational excellence.

• 7+ years of experience in complex global organizations.
• Experience leading cross-functional initiatives and change management efforts.
• Fluent English and Spanish required; Portuguese is a plus.

If you are interested or know a great candidate within your network, please connect with the Talent Acquisition team.

Let's find our next great leader for Latin America!