Service Manager

Our Hamilton branch is looking for an exceptional individual to join our service department as a Service Manager, supporting our agriculture and construction equipment operations. This is an exciting leadership opportunity for someone who thrives on developing people, delivering exceptional customer service, and driving operational excellence. If you're an organised leader with strong communication skills, sound mechanical knowledge, and a passion for creating outstanding customer experiences, we'd love to hear from you.

As Service Manager, you will lead the day-to-day operations of the Service Department, ensuring exceptional customer service, operational efficiency, and team performance.

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.

• Creates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives.

• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.

• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.

• Review work orders for completeness and accuracy prior to customer billing

• Ensures all departmental tools, equipment and vehicles are in good working order.

• Manages recruiting, staffing and employee development activities for employees reporting to this position.

To be successful you will be an individual with strong communication skills, excellent time management and an appreciation and understanding of customer’s needs.

• Sound mechanical knowledge.
• Excellent written and verbal communication skills.

• Operations and management experience would be beneficial.

• People leadership experience would be beneficial.

• Highly motivated to provide a clean, safe and efficient service department.
• Able to build and lead teams that are customer focused and deliver real value.

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere. 

At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.