Clinical Engagement Coordinator - Jack Ryan Residence

To provide the best daily support and interventions to persons experiencing a range of behaviors and symptoms, the Clinical Engagement Coordinator will participate in a multi-disciplinary team comprised of medical, clinical, and direct support professionals. 

• →Provide effective and evidence-based daily support and interventions to persons experiencing a range of behaviors and symptoms. 

• →Commitment to engaging individuals in a client-centered approach while providing services to address the varied needs of individuals experiencing homelessness.  

• →Provide support to clients adjusting to the facility setting, including providing orientation for new clients, setting expectations and discussing available resources 

• →Provide individual follow-up as needed. 

• →Assist in providing supervisory oversite of frontline operations and case management staff. 

• →Directly assist in ensuring the safety of persons served during critical moments by using verbal de-escalation as a first and primary course of action prior to involving outside legal authorities. 

• →Provide ongoing training for clinical, operations and security staff in de-escalation techniques and other client engagement and crisis intervention modalities. Attend train the trainer courses when needed. 

• →Use Motivational Interviewing to engage and motivate clients to participate in services and activities, and to address client behavioral concerns both in and outside the facility. 

• →Work with clinical teams to assist with making referrals to services for clients. 

• →Utilize trauma-informed and recovery-based training, principles, and approaches to create an inspiring care environment. Manage conflict or challenging behaviors using effective conflict resolution skills with self-awareness while emphasizing client autonomy and safety. 

• →Conduct in-service workshops on related topics to staff, such as, conflict resolution, assessments and client engagement and safety. 

• →Create and maintain QA procedures. 

• →Related duties as assigned. 

Full-time; 37.5 hours per week 

• High School Diploma or equivalent and a minimum of three years direct experience working with individuals experiencing homelessness, mental illness and substance abuse issues required. 
• A Bachelor’s degree preferred.
• Knowledge of Motivational Interviewing, conflict resolution and/or other related best practices preferred.
• Must have the ability to work in a high stress/ high volume environment, while maintaining open communications with the team.
• Bilingual abilities a plus.
• Proficiency computer literacy required.
• CPR training certification or ability to complete CPR certification training.