Brick.

• Respond to client/team messages within 15 minutes
  
• Complete client email revisions within 24 hours
  
• Ensure emails are error-free, scheduled, and approved
  
• Keep task boards updated and prioritized effectively
  
• Review and send final emails to clients
  

• Bi-weekly reports and calls with clients
  
• Bi-weekly audit for each account to identify findings and opportunities
  
• Ensure at least 3 A/B tests live per account
  
• Host one pod meeting to align on priorities, workload, and build relationships
  

• Build and finalize next month’s campaign calendar and briefs by the 15th
  
• Suppress and clean Klaviyo profiles; downgrade billing to save clients money

Accounts Managed: Up to 6 once fully trained.

Attributed Revenue: 40% or higher revenue coming from Klaviyo

Pop-up Form: Minimum 8% CTR form on mobile

Click Rates: Minimum 0.5% click rates (last 30)

Flows: Minimum 40% revenue coming from flows

A/B Testing: Minimum 10 per month per client

Response Time: Ensure all client emails, Slack messages, and inquiries are answered within 60 minutes (during work hours) or 24 hours (outside of work hours). If it is something that you cannot complete, ask for support.

Revisions: Respond to revisions / edits from clients on emails within 2 hours. Make simple edits on your own or with the designer / copywriter if needed.

Client Retention Rate: Maintain a client retention rate of 90% or higher.