Associate, Technical Service Representative

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Responsibilities

Key Responsibilities

You will focus on ensuring maximum uptime, efficiency, and quality for our Bandag Dealer Franchise locations by providing technical expertise, training, and project management.

1. Equipment Service and Uptime

• →Install, troubleshoot, and repair complex industrial retread equipment (electrical, mechanical, and pneumatic systems).
• →Perform routine equipment calibrations and install hardware/software kits.
• →Train dealer personnel on the proper operation and maintenance of all major retread equipment to maximize service life and productivity.

2. Plant Installation and Modification

• →Manage plant installation and modification projects from initiation to completion, including equipment, beam, and monorail systems.
• →Coordinate and meet with external contractors to ensure project timelines and specifications are met.

3. Quality and Operational Excellence

• →Conduct Bandag Systems Audits and UPS Audits to ensure compliance with quality standards and franchise agreements.
• →Analyze plant production data, identify productivity constraints, and develop action plans to drive operational improvements and quality Key Performance Indicators (KPIs).

4. Dealer Support and Management

• →Develop and maintain strong relationships with Bandag dealers and Area Management Teams.
• →Contribute to 3-year strategic resource (SR) plans and provide ongoing support for material flow and production efficiency.
• →Document all dealer visits and service activities accurately.

• Other duties as assigned

We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.