Collections Specialist

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

• →Contact customers to collect on overdue accounts through outbound and inbound calls
• →Negotiate payment arrangements, settlements, or workout plans to assist customers in curing their delinquent balances
• →Initiate account corrections/updates/adjustments whenever necessary
• →Maintain accurate and precise notes on accounts, updating the account status on the database regularly
• →Validate customer demographics (phone, address, etc.) to ensure accuracy
• →Complete required compliance certifications mandated by the bank
• →Deliver a positive and professional approach to every customer interaction