Brightedge6mo ago

Customer Success Manager (Search Marketing Analytics)

United Kingdom·BirminghamFull-Timemid

Data ScienceCustomer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

Shape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results.

Technical Tools

customer-success

Shape the future of Search.

About BrightEdge

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.

Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting.

Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment.

Drive integrations and implementations to completion.

Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements.

Drive customer platform usage responsive to technical SEO use cases focused on reporting and research.

Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up.

Identify, engage, and train different divisions within a customer’s organisation.

Provide day-to-day engagement that delivers high levels of customer value and supports renewal.

Configure platform to support advanced AI use cases and support customers with this changing search landscape.

5+ years of relevant experience managing multiple customer accounts

Experience doing discovery of business goals and needs

Experience driving technology/platform adoption and usage

Strong verbal and written communication skills and presentation skills

Working knowledge of SEO/Digital marketing

Experience managing complex integrations

Thorough understanding of digital marketing

Experience with web analytics, Adobe Analytics a strong plus

Bachelor's degree required

Competitive salary and bonus

Comprehensive benefits (including BUPA healthcare)

Fully stocked kitchens

Social events

Opportunity to expand your experience and knowledge

Smart and fun colleagues

Central London location (Labs Holborn)

Working in a fast-paced environment where you can make a difference

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.