Brightedge
Brightedge5mo ago

Customer Success Manager (Search Marketing Analytics)

Birmingham,BirminghamFull-Timemid
Data ScienceCustomer Success ManagerCustomer SuccessCustomer
6 views0 saves0 applied
Apply Now

Quick Summary

Overview

Shape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results.

Technical Tools
customer-success
Shape the future of Search. 
 
About BrightEdge 
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.  Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. 
 
What sets BrightEdge apart are our people.  With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible.  If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. 
 
About the Role 
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.  With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals. 
 
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.    
  • Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting. 
  • Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment. 
  • Drive integrations and implementations to completion. 
  • Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements. 
  • Drive customer platform usage responsive to technical SEO use cases focused on reporting and research. 
  • Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up. 
  • Identify, engage, and train different divisions within a customer’s organisation. 
  • Provide day-to-day engagement that delivers high levels of customer value and supports renewal. 
  • Configure platform to support advanced AI use cases and support customers with this changing search landscape. 
  • 5+ years of relevant experience managing multiple customer accounts
  • Experience doing discovery of business goals and needs
  • Experience driving technology/platform adoption and usage
  • Strong verbal and written communication skills and presentation skills
  • Working knowledge of SEO/Digital marketing
  • Experience managing complex integrations
  • Thorough understanding of digital marketing
  • Experience with web analytics, Adobe Analytics a strong plus
  • Bachelor's degree required
  • Competitive salary and bonus 
  • Comprehensive benefits (including BUPA healthcare) 
  • Fully stocked kitchens 
  • Social events 
  • Opportunity to expand your experience and knowledge 
  • Smart and fun colleagues 
  • Central London location (Labs Holborn) 
  • Working in a fast-paced environment where you can make a difference 

    • Location & Eligibility

    Where is the job
    Birmingham
    On-site at the office
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    November 26, 2025
    First seen
    March 26, 2026
    Last seen
    May 13, 2026

    Posting Health

    Days active
    47
    Repost count
    0
    Trust Level
    31%
    Scored at
    May 13, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Brightedge
    Brightedge
    lever
    Employees
    750
    Founded
    2007
    Domain
    brightedge.com
    Jobs
    View 25 jobs
    View company profile

    4 other jobs at Brightedge

    View all →

    Explore open roles at Brightedge.

    Brightedge
    Strategic Account Manager, EMEA
    Full-Time    Brightedge
    Strategic Account Manager, EMEA
    Full-Time    Brightedge
    Customer Success Manager - Enterprise
    USD 80000–100000
    Full-Time    Brightedge
    Senior Backend AI Engineer
    Full-Time

    Similar Customer Success Manager jobs

    View all →
    P
    Podium81Remote
    AI Customer Success Manager - SMB (Automotive)
    Remote
    P
    Podium81Remote
    AI Customer Success Manager - SMB (Automotive)
    Remote
    SugerSuger
    Customer Success Manager (Implementation & AI Enablement)
    Full-time
    P
    Podium81Remote
    AI Customer Success Manager - SMB (Automotive)
    Remote
    SugerSuger
    Customer Success Manager (Implementation & AI Enablement)
    Full-time
    P
    Podium81
    AI Customer Success Manager, Mid-Market

    Browse Similar Jobs

    Technical Support285Implementation Specialist208Customer Experience188Implementation Consultant136Enterprise Customer Success Manager91Client Success Manager78Customer Success Specialist65Partner Success Manager49Customer Experience Manager46Technical Customer Success Manager45Onboarding Manager44Strategic Customer Success Manager32Renewals Manager25Customer Onboarding Specialist22Renewals Specialist17Customer Success Operations Manager15Customer Training Specialist14Customer Enablement Manager14Customer Education Specialist13SaaS Onboarding Specialist7
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    BrightedgeCustomer Success Manager (Search Marketing Analytics)
    Apply Now