Customer Success Manager - Search Marketing Analytics

United States·ClevelandFull-Timemid

Data ScienceCustomer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

Shape the future of Search. About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results.

Technical Tools

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BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

~2 min read

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelize the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge sing for them and make a difference to their business.

Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment

Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting

Drive integrations and implementations to completion

Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements

Drive customer platform usage responsive to technical SEO use cases focused on reporting and research

Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up

Identify, engage, and train different divisions within a customer

Provide day-to-day engagement that delights customers and supports renewal

Configure platform to support advanced AI use cases

5+ Years of relevant experience managing multiple customer accounts

Experience doing discovery of business goals and needs

Experience driving technology/platform adoption and usage