Customer Success Manager, OmniChannel

United States·ClevelandFull-Timemid

Customer Success ManagerCustomer

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Quick Summary

Overview

Shape the Future of Search. About BrightEdge BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results.

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Customer Success ManagerCustomer

BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.

What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role

This role requires at least 3 days onsite in our Cleveland office.

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a Customer Success Manager on the OmniChannel team at BrightEdge, you’ll serve as a trusted partner to a diverse portfolio of clients, building strong relationships and helping them get the most value from the BrightEdge platform. You’ll manage a high-volume book of business, balancing day-to-day client needs with proactive engagement, strategic guidance, and ongoing platform adoption. From onboarding and education to problem-solving and long-term partnership, you’ll help clients navigate their goals, connect them with the right resources, and ensure they see meaningful value from BrightEdge.

Build Customer Relationships — Develop trusted relationships with key stakeholders and understand their goals, priorities, and business needs.

Drive Customer Value — Partner with customers to define digital marketing success and demonstrate the value BrightEdge brings to their business.

Drive Platform Adoption — Increase engagement, usage, and adoption across a diverse portfolio of customer accounts.

Manage Customer Health — Monitor engagement and adoption to identify risks, strengthen relationships, and proactively address opportunities.

Partner on Account Growth — Collaborate with the Strategic Account Manager on retention and growth opportunities.

Lead Customer Communications — Develop and deliver presentations, best practices, rollout plans, QBRs, and other customer-facing materials.

4+ years of experience in Customer Success, Client Services, or a similar client-facing role supporting enterprise-level customers

Bachelor’s degree required

Book of Business Management — Experience managing multiple customer accounts with a focus on retention, engagement, and platform adoption

Customer Communication — Strong communication and presentation skills with the ability to build relationships across POCs, stakeholders, and executives

Organization & Problem-Solving — Comfortable managing a high-volume book of business in a fast-paced environment while proactively addressing customer needs and challenges

Digital Marketing Experience — Background in a digital marketing agency, SaaS, or digital marketing platform, with experience educating clients, understanding their goals, driving adoption, and troubleshooting platform or support issues

Motivating, high-impact work that builds your career
Medical, dental, and vision insurance with multiple package options
15-23 days PTO depending on tenure plus 10 paid holidays
Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
Discounted gym membership and fitness benefits
No or low cost therapy and professional coaching sessions through Spring Health
4-6 weeks fully paid parental leave
Pet wellness and insurance plans to keep your furry family healthy

How we work

BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.

Location & Eligibility

Where is the job

Cleveland, United States

On-site at the office

Who can apply

About this job

Pay per year: $80,000–$97,000 a year; 26% below the $120,000 median for Customer Success Manager jobs on Jobera (447 salaries).
Who can apply: United States
Posted: 64 days ago
Employer: has 26 open jobs on Jobera in 2 countries.