QC Lead

The QC Lead, along with the QC Team, is responsible for product inspection and testing, diagnosing the root cause of complaints, documenting, and processing returned products, with a focus on water coolers and filtration. This role ensures that products are evaluated accurately for defects, repaired when possible, and dispositioned according to company standards. The QC Lead will direct a team of quality technicians, enforce testing protocols, and serve as the primary liaison between the testing lab and the rest of the Quality Department.

• →Receive and Inspect Sample Products/Returns
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  • →Track returned products upon arrival
  • →Diagnose the root cause issue for returns
  • →Unpack returned units and visually inspect for physical damage (as needed)
  • →Verify RMA (returned merchandise authorization)

• →Diagnose Product Issues
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  • →Test returned units and product samples for functional issues (cooling, heating, leaks, etc.)
  • →Identify cosmetic vs. functional defects and document findings
  • →Repair or Recondition Products
  • →Clean and repackage units as needed (for resale, parts refurbish, or scrap)
  • →Perform basic repairs if authorized (e.g., replacement of product components if in inventory)

• →Documentation & Reporting
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  • →Complete inspection logs and testing data
• →Coordinate with QA and CS (Customer Service) Teams
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  • →Report patterns of defects to Quality leadership/CS
  • →Communicate any missing parts or customer misuse to QA Management
• →Support Warehouse Operations
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  • →Maintain organized work area (5S)
  • →Support inventory reconciliation for returns stock

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• Associates degree or higher education required
• 2-3 years of product testing experience
• Demonstrated ability to personally operate lab instruments and execute test protocols
• Basic mechanical aptitude and familiarity with small appliances
• Comfortable working on a warehouse floor in a physically active role: standing, lifting, and performing repetitive test procedures.
• A Strong attention to detail and ability to follow SOPs/work with a system
• Strong organizational skills, ability to work in fast-paced environment
• Basic computer skills (email, word, spreadsheets, ERP/RMA entry)

• Familiarity with water cooler function and parts (compressor, heating tank, etc.)
• Experience with handheld tools and multimeters
• ASQ Certified Quality Technician (CQT) or Certified Quality Inspector (CQI).