Quality Technician

The Quality Inspector/Technician is responsible for product inspection and testing, diagnosing the root cause of complaints, documenting and processing returned products, with a focus on water dispensers, ice, and filtration. This role ensures that products are evaluated accurately for defects, repaired when possible, and dispositioned according to company standards.

· Receive and Inspect Sample Products/Returns

- Track returned products upon arrival

- Diagnose the root cause issue for returns

- Unpack returned units and visually inspect for physical damage (as needed)

- Verify RMA (returned merchandise authorization)

· Associates degree or higher education required

· 1–2 years of Quality and product testing experience

· Basic mechanical aptitude and familiarity with small appliances

· Ability to lift up to 50 lbs and stand for long periods

· Strong attention to detail and ability to follow SOPs/work with a system

· Strong organizational skills, ability to work in fast-paced environment

· Basic computer skills (email, Microsoft Word, Excel, ERP/RMA entry)

· Familiarity with water dispenser function and parts (compressor, heating, cooling, refrigerant, , etc.)

· Experience with handheld tools and multimeters

Warehouse environment with variable temperatures

• Regular handling of returned units and product samples (some with water residue or packaging debris)