Appeals Handler

As part of our growth plans, Debt Recovery Plus are looking are looking to strengthen the Appeals Handling team. We are part of the Bristow & Sutor Group – employing over 500 people, in debt recovery, throughout the UK.

We are now looking for Administration Assistants to join our busy appeals team. This role will be a Hybrid role based out of our Dingwall office, just north of Inverness in Scotland.

This will be maternity cover on a fixed term contract.

• The role will involve working within our Appeals Team responding to written appeals for private parking charge notices.
• Analysing case by case data and collating the relevant written response
• You may also be required to operate a customer service phone line to provide advice on how to appeal

• Able to prioritise tasks, work on own initiative and manage a busy workload
• Required to perform to KPI’s
• Good written communication skills
• Accuracy and attention to detail
• Computer experience is required

• Great written and verbal communication skills
• Self-motivation and an ability to manage your own workload
• Problem solving and decision-making abilities
• Accuracy and strong attention to detail
• The ability to work quickly and accurately
• Sound IT skills – using Outlook, Excel and Word