Credit Controller (Fixed-Term Maternity Cover)

Job Purpose

We are seeking an organised, proactive and commercially aware Credit Controller to join our Finance team on a fixed-term basis to provide maternity cover from 1 January 2027 – 28 April 2028.

The successful candidate will take responsibility for the day-to-day management of customer accounts, ensuring payments are collected in line with agreed credit terms, minimising overdue debt and supporting the effective management of the company's cash flow.

The ideal candidate will have previous experience in a credit control or sales ledger position, with excellent communication and negotiation skills and a confident, professional approach to managing customer relationships and collecting outstanding payments.

Previous experience using Sage 200 would be a significant advantage, although this is not essential for the right candidate.

Key Responsibilities

· Take ownership of the day-to-day management of the sales ledger, ensuring customer accounts are accurate, up to date and effectively maintained.

· Proactively contact customers by telephone and email to pursue outstanding and overdue invoices, securing payment within agreed timescales.

· Regularly review aged debt reports, identifying potential payment issues and taking appropriate action to minimise overdue balances.

· Reconcile customer accounts, investigate discrepancies and resolve outstanding queries promptly.

· Manage invoice and payment disputes, working closely with relevant internal departments to achieve timely resolutions.

· Accurately allocate and process customer payments, working alongside the Accounts Payable Clerk to ensure transactions are correctly recorded.

· Monitor customer credit limits and payment terms, identifying and escalating potential credit risks where appropriate.

· Recommend and implement account holds in line with company credit control procedures.

· Build and maintain strong, professional relationships with customers, encouraging timely payments whilst maintaining a high standard of customer service.

· Work closely with Sales, Customer Service and other internal departments to resolve account queries and overcome barriers to payment.

· Provide regular updates on outstanding debt, collection activity and any accounts requiring further attention.

· Assist with month-end procedures, account reconciliations and other finance-related administration as required.

Skills and Experience

· Previous experience in a Credit Control or Sales Ledger role.

· Excellent verbal and written communication skills.

· Strong organisational skills, with the ability to manage a varied workload and prioritise effectively.

· High levels of accuracy and attention to detail.

· The ability to work independently whilst contributing positively to a wider finance team.

· A customer-focused approach, balanced with the confidence to have challenging conversations regarding overdue payments.

Basic salary of £27,840.00

Fruit and Daily Refreshment Offering

Company Pension Scheme

On Site Parking

Life Assurance Plan