B2O Service Delivery Coordinator (Teaching)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. We work with people in over 150 countries and reach over 700 million people. We connect. We inspire Role Purpose: Coordinate the delivery of corporate contracts and provide high-quality operational, financial and administrative support to business, government and institutional clients. Working closely with Sales, Operations and Customer Service teams, the role ensures services are delivered efficiently, contractual commitments are met, and clients receive a positive end-to-end experience. Through effective contract coordination, financial management and client engagement, the role supports customer satisfaction, retention and business growth across the British Council’s corporate portfolio. Main Accountabilities: Finance and Resource Management Manage invoicing, corporate payments, and debt monitoring in line with financial policies and compliance requirements. Maintain accurate records of contracts, legal documentation, funding schemes, and scholarships, and produce financial reports to support income tracking and audit requirements. Customer Support Support the registration and onboarding of corporate customers, including placement and testing activities. Manage updates to customer records and class lists, and share customer feedback and issues with delivery teams to enhance the customer experience. Service and Product Delivery Support Coordinate end-of-course reports, certificates, and related documentation for corporate clients, ensuring deadlines and quality standards are met. Manage customer feedback and evaluation processes, providing insights to support service improvement and client reporting. Relationship and Stakeholder Management Build effective relationships with customers and internal stakeholders, identifying future learning needs and opportunities for account growth. Work closely with Sales and Account Managers to provide accurate customer information and support retention and business development objectives. Managing Self and Others Coordinate activities with colleagues and external stakeholders to ensure efficient service delivery. Monitor progress against agreed timelines and quality standards, ensuring tasks are completed accurately and effectively. Knowledge and Experience Minimum/essential • 3+ years of customer management experience • Proficient user of SAP or equivalent financial software • Familiarity with Salesforce or use of similar CRM Desirable • Sales related experience in large sectors (e.g. financial services, media, pharmaceuticals tourism etc) Education/Qualifications: • Degree or equivalent experience. • Sales or Customer Management qualifications Languages Essential: • English level at C1 speaking and writing • Polish level at C2 speaking and writing Closing Date: Applications will close at 22:59 CET time on Tuesday, 3 November 2026 Please note that candidates must have the pre-existing, legal right to work in Poland, at the time of application. Important information: Location: Warsaw, Poland, hybid (3 days in office) Contract Type: FTC 2 years with option for extension. Pay-band: 4 Salary: 6 150 PLN gross per month A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org