Delivery Network Coordinator (Exams)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. Role purpose The purpose of this role is to coordinate the effective, secure and compliant delivery of exams and related operational activities across a country or location. The role ensures end-to-end readiness for test-day and post-test operations, including venue coordination, equipment readiness, materials handling and test-day staff management, in line with global quality, security, compliance and Standard Operating Procedures (SOPs). It oversees the selection, contracting and coordination of internal and external venues and equipment, ensuring delivery resources are available, cost-effective and compliant with British Council and awarding body standards. The role sits within the Operational Delivery function of E&E Operations and coordinates venue and equipment planning, contracting and compliance to safeguard exam security and integrity. It works closely with country operations teams and relevant stakeholders to ensure efficient and consistent delivery, while driving continuous improvement in logistics, operational efficiency and customer experience. The role also supports capability building across country operations teams, promoting consistent application of operational standards and best practice. Role Accountabilities Service Delivery & Operational Excellence: Coordinate all operational aspects of test-day and post-test delivery, ensuring compliance with global Standard Operating Procedures (SOPs), security standards, and operational readiness requirements. Oversee the sourcing, contracting, performance management, and compliance of internal and external venues and third-party delivery partners to ensure value for money. Coordinate the procurement, maintenance, and readiness of test-day equipment and materials, including laptops, hand scanners, signage, and storage facilities, while ensuring the secure handling, tracking, and transportation of confidential materials. Lead operational readiness checks, venue audits, and test-day risk assessments, support the management of test-day rosters to ensure operational coverage, participate in delivery as required, act as the primary operational contact for venues, test-day staff, and delivery partners, and manage issue escalation, incident response, and stakeholder communications. Risk, Compliance & Stakeholder Management: Ensure full adherence to security, integrity, and regulatory requirements for exam delivery by conducting or supporting venue compliance audits, incident investigations, and maintaining accurate audit trails and operational documentation. Collaborate with the Governance and Compliance team to support operational assurance and compliance activities. Coordinate operational communications with candidates, partners, and internal stakeholders, ensuring customer feedback and test-day observations are captured, reviewed, and acted upon. Work closely with venue owners, third-party delivery partners, and suppliers to resolve performance, compliance, and service-related issues while maintaining high standards of customer experience. Financial Management, Leadership & Capability Building: Oversee venue and supplier contracting, including purchase orders, payments, and cost tracking, ensuring the efficient and compliant use of venues, materials, and staff resources. Manage Delivery Network Assistants, venue staff, and temporary test-day teams where applicable, supporting their training and development in compliance, operational procedures, and risk management. Foster a culture of accountability, security, continuous improvement, and consistent operational excellence across delivery teams. Qualification and Experience Essentials * Degree or equivalent experience. * Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events). * Proven ability to manage venues, equipment, and logistics to strict security and quality standards. * Experience supervising staff or contractors. Desirables * Lean Six Sigma qualification. * Experience working with awarding bodies or educational assessment services. * Good understanding of compliance, confidentiality, and audit requirements Important information * British Council Pay band: 4 * Contract type: FTC * Location: Egypt * Proof of Identity requirements & right to work in the country: You must have the legal right to work in the stated location. Visa sponsorship and relocation assistance are not provided. * Application Closing Date: Tuesday, 27 October 2026 at 21:29 Egypt time (23:59 IST) A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org