Delivery Network Coordinator (Teaching) PL

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. We work with people in over 150 countries and reach over 700 million people. We connect. We inspire. Role Purpose: Support the effective day-to-day delivery of Teaching operations by coordinating key administrative and operational processes that ensure the smooth, efficient and compliant running of teaching activities. Working under the direction of the Teaching Operations Manager, the role helps maintain delivery readiness, supports safeguarding and operational compliance requirements, and facilitates effective communication between teaching staff and operational teams. The postholder plays a key role in ensuring classes and teaching activities run seamlessly by coordinating documentation, managing operational communications, supporting issue resolution, and maintaining accurate records. Through strong organisation, stakeholder collaboration and attention to detail, the role contributes to a high-quality learning experience, operational continuity and the successful delivery of teaching services. Main Accountabilities: Service Delivery The role is responsible for delivering a range of administrative and customer support services that contribute to the effective operation of the Teaching Centre. The postholder manages student registration, re-registration, and customer administration processes, ensuring compliance with corporate policies and the delivery of high-quality teaching and customer service standards. The role maintains accurate customer and financial records, prepares routine documentation and reports, and supports data analysis and process improvement activities. The postholder also provides logistical and operational support for teaching centre activities, events, and programmes, ensuring services are delivered efficiently and effectively. Customer Experience The role acts as a key point of contact for customers, responding to enquiries professionally and ensuring customers receive accurate and timely information. The postholder identifies and escalates complex issues where appropriate and works proactively to resolve customer concerns and support positive customer outcomes. The role builds strong working relationships across teams to ensure effective coordination of activities and a seamless customer experience. The postholder monitors issues that may impact teaching delivery or customer satisfaction and ensures these are raised and addressed in a timely manner. Risk and Compliance The role ensures compliance with British Council policies, procedures, and standards relating to teaching centre operations, customer service, financial controls, safeguarding, information security, risk management, and fraud prevention. The postholder manages customer and financial data responsibly and accurately, supporting effective reporting, decision-making, and audit requirements. Any instances of non-compliance or potential risk are identified and escalated appropriately. Commercial & Resource Management The role supports the effective management of teaching centre resources, ensuring equipment, learning materials, and operational resources are available, maintained, and used efficiently. The postholder follows established procedures to support cost-effective operations and contributes to the smooth delivery of teaching and customer service activities. Managing Self and Others The role plans and prioritises work effectively to meet changing operational demands and ensure the timely delivery of responsibilities. The postholder coordinates activities with colleagues and external suppliers where required, monitors progress against agreed standards and deadlines, and contributes to the efficient delivery of services. Through effective communication, organisation, and collaboration, the role supports the achievement of teaching centre objectives and high levels of customer satisfaction. Role specific skills • Operational Management • Process Improvement • Communication Knowledge and Experience Minimum/essential • Experience in a customer focused environment. Languages Essential: • English level at C1 speaking and writing • Polish level at C1 speaking and writing Closing Date: Applications will close at 22:59 PM CET on Thursday, 26 November 2026 Please note that candidates must have the pre-existing, legal right to work in Poland, at the time of application. Important information: Location: Warsaw, Poland, hybrid (3 days in office) Contract Type: FTC 2 years with option for extension. Pay-band: 4 Salary: 6 150 - 7 200 PLN gross per month A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org