IT Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. We work with people in over 150 countries and reach over 700 million people. We connect. We inspire. British Council Payband 4 Contract Type: Indefinite Term Location: Dhaka, Bangladesh Pay Range: 54,750 BGD / Monthly Closing Date: 23rd November 2026 at 11:59 pm /Bangladesh time Please note: Candidates are expected to have the legal right to live and work in Bangladesh. Any visa support, if required, will be considered at the British Council's discretion. Role Purpose * The IT Officer is responsible for delivering secure, reliable and efficient IT services across British Council Bangladesh by maintaining technology infrastructure, digital workplace solutions and end-user support services. * The role ensures the availability, performance and continuous improvement of IT systems while safeguarding information assets and enabling business, examinations and cultural relations activities. * The post holder works collaboratively with local and global stakeholders to provide customer-focused technology solutions aligned with British Council standards, policies and security requirements. Role Context * The British Council is the UK's international organisation for cultural relations and educational opportunities. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. * The British Council has been operating in Bangladesh since 1951, with offices in Dhaka, Chattogram and Sylhet. * The IT team is part of the Business Support Services (BSS) Strategic Business Unit (SBU), providing Digital & Technology support across all three offices in Bangladesh. * The IT team works as a business partner, providing appropriate, efficient and affordable ICT services to support organisational objectives, business needs and strategic priorities. * This role is based in Dhaka and supports British Council offices and premises across Bangladesh. Main Accountabilities Data Centre & IT Infrastructure * Support the operation and availability of data centre, server, storage, network, cloud and communication infrastructure. * Monitor infrastructure performance and respond proactively to capacity, availability and resilience requirements. * Support backup, disaster recovery and business continuity arrangements for critical systems and services. * Ensure reliable connectivity between offices, cloud platforms and business applications. * Assist in infrastructure upgrades, technology refreshes and digital transformation initiatives. Technical Support * Deliver high-quality IT support to staff, partners and business users through effective incident and service request management. * Troubleshoot hardware, software, network, collaboration and Microsoft 365-related issues. * Support meeting room technologies, hybrid working tools and end-user computing devices. * Maintain a customer-focused approach to improve user experience and service satisfaction. * Produce and maintain technical documentation, user guides and knowledge articles. System Administration * Administer and support Microsoft 365, Windows 10/11, corporate applications and business-critical systems. * Maintain Computer-Delivered Exams platforms and provide IT support to offices, projects, Teaching Centres and examination venues. * Drive digitalisation and process automation initiatives in collaboration with internal and external stakeholders. * Identify opportunities to streamline business processes through technology, automation and innovative digital solutions. IT Inventory Control * Maintain accurate records of IT assets, software licences, subscriptions and technology resources. * Monitor asset lifecycle activities, including procurement, deployment, transfer, maintenance and disposal. * Conduct periodic asset verification and inventory audits to ensure compliance and accountability. * Ensure software licensing and hardware usage comply with organisational policies and standards. * Support technology budgeting, forecasting and procurement planning activities. Information Governance & Data Security * Implement and maintain information security controls in line with British Council policies and industry best practices. * Monitor compliance with cybersecurity, data protection and technology governance requirements. * Support vulnerability management, security patching, endpoint protection and access control processes. * Promote cybersecurity awareness and secure technology practices across the organisation. * Support security incident response, investigations, risk assessments and remediation activities. Vendor & Supplier Management * Manage vendor relationships and service delivery to ensure reliable, secure and cost-effective technology services. * Monitor supplier performance, contracts and service levels to support business objectives. * Coordinate procurement, maintenance and technology projects with internal and external stakeholders. * Ensure third-party solutions comply with organisational, security and regulatory requirements. Role Specific Knowledge and Experience Minimum / Essential Requirements * At least 2 years of IT experience in system administration, networking, business application support and delivering Digital & Technology services. * Ability to ensure compliance, risk and security standards are monitored and maintained. * Graduation in Computer Science, Computer Science & Engineering, Electrical and Electronic Engineering (EEE) or Telecommunications from a reputed university. * English language proficiency equivalent to CEFR level B1. Desirable Qualifications and Certifications * CCNA Certification. * MCSA Certification / Azure Administrator Associate (AZ-104). * ITIL V4/V5 Foundation. * RHCSA Certification. Language Requirements * Excellent written and spoken communication skills in both English and Bangla. Additional Job Requirements * Occasional travel within Bangladesh for site visits, sometimes including overnight stays. * Initial and continuing employment with the British Council is subject to an annual background check. * Candidates must demonstrate alignment with British Council values: Open and Committed; Expert and Inclusive; Optimistic and Bold. Thanks & Regards, Loveleen Gupta Talent Acquisition Consultant A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org