SVP, Channel Partner

The Channel Operations leader is responsible for driving Channel Partner engagement, retention, product activation, operational excellence, and team performance. This role oversees budget planning, staffing strategy, client success initiatives, operational processes, collaboration with the sales team to drive new logos and cross-sell, and cross-functional collaboration to ensure Channel Partners maximize value from the bswift platform while achieving organizational growth objectives.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Plan for and manage all budget and staffing needs in support of ongoing Channel Operations, seasonal demands, project-based initiatives, and non-recurring revenue opportunities.

• Effectively lead and develop CP Leadership to support team member skill development, professional growth, career advancement, and retraining initiatives.

• Manage and coach people managers and account leads to achieve and exceed performance objectives, while overseeing staffing needs, pricing, contracts, margins, and client relationships.

• Serve as a strong Channel Partner advocate by engaging directly with Channel Partners and developing strategies that improve partner success, efficiency, and adoption of the bswift platform.

• Drive Channel Partner engagement, satisfaction, and retention by ensuring operational excellence, service quality, and support effectiveness.

• Define and steward the Channel Partner journey, partnering with Product and Marketing teams to develop and deploy strategies that demonstrate product value, new functionality, and innovative use cases.

• Represent the voice of the Channel Partner and influence internal stakeholders by promoting a customer-centric culture throughout the organization.

• Track and prioritize industry trends, including training and certification requirements, career development programs, turnover patterns, and technology adoption opportunities.

• Establish and monitor success metrics to measure progress against business goals, including collaboration with Product and Finance teams to assess relationships between product adoption and revenue retention or expansion.

• Partner closely with Channel Partner Sales, Client Services, and Product teams to optimize and standardize cross-functional processes that improve the customer experience and support retention goals. Directly work with Channel Partner Sales to drive new logos and cross-sell opportunities.

• Utilize Salesforce to manage team operations and client relationships, promoting adoption and leveraging system capabilities to support Channel Partner growth and development.

• Drive operational excellence through the strategic adoption of AI, automation, and technology-enabled transformation.

• Participate in special projects and perform additional duties as assigned to support client, departmental, and organizational success.

• Bachelor's degree in Computer Science, Engineering, Healthcare Administration, or a related field, or equivalent combination of education and relevant work experience.

• Deep knowledge and understanding of Benefits Administration.

• Highly collaborative, creative, customer-centric mindset with strong analytical capabilities and adaptability in a dynamic environment.

• Proven ability to thrive in a fast-paced, high-pressure, entrepreneurial environment.

• Demonstrated success building trusted relationships with partner organizations that drive loyalty, operational excellence, and long-term engagement.

• Strong executive presence with the ability to effectively engage and influence clients and senior stakeholders.

• Excellent critical thinking, prioritization, and problem-solving skills with a strong sense of urgency.

• Exceptional verbal and written communication, presentation, and negotiation skills.

• Strong attention to detail, dependability, accountability, and follow-through.

• Familiarity with applicable industry standards and regulations, with sound judgment regarding when legal, compliance, privacy, or security review is required.

• Empathy, humility, active listening skills, and a commitment to continuous learning and improvement.

• Master's degree.

• Previous bswift experience.

• SaaS product support experience.

• Strong understanding of broker and payroll ecosystems.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.