Btse
Btse8mo ago

[Web3] Junior Operations Support Associate (Mandarin-speaking)

MalaysiaMalaysiaRemoteFull-timeentry
OtherSupport Associate
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Quick Summary

Overview

About BTSE: BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions.

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About BTSE:
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more. We are looking for talented professionals in marketing, operations, customer support, and other departments. The roles offered may be on-site, remote, or hybrid, in collaboration with our local partner. 
 
About the Role
We are looking for a detail-oriented Junior Operations Associate to strengthen our global service operations. This role is focused on supporting internal workflows, ensuring smooth onboarding processes, monitoring internal case trends, and contributing to efficiency improvements across the team.
  • Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
  • Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
  • Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
  • Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
  • Provide operational support and perform additional tasks as assigned by the Supervisor.
  • Proficient in both verbal and written Mandarin and English; additional languages are a plus.
  • Strong interpersonal skills and professional attitude, with a collaborative and proactive mindset.
  • Ability to think independently, troubleshoot new problems, and suggest improvements.
  • Strong numerical aptitude and analytical thinking skills.
  • Self-motivated and able to work independently while contributing effectively to a team.
  • Prior experience in customer service operations, risk management, or related roles in traditional finance or crypto is an advantage.
  • Willingness to work on a shifting schedule.
  • Bachelor’s degree or equivalent qualification is a plus.
  • Competitive total compensation package
  • Various team-building programs and company events
  • And many more! Apply and let us tell you more!
    •  
    #LI-GL1

    Location & Eligibility

    Where is the job
    Malaysia
    Remote within one country
    Who can apply
    Open to applicants worldwide
    Listed under
    Malaysia

    Listing Details

    Posted
    September 18, 2025
    First seen
    March 26, 2026
    Last seen
    May 31, 2026

    Posting Health

    Days active
    66
    Repost count
    0
    Trust Level
    39%
    Scored at
    May 31, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    BTSE is a top-notch digital asset exchange that provides a secure and user-friendly platform for trading various cryptocurrencies and digital assets.

    Employees
    125
    Founded
    2018
    Domain
    btse.com
    Jobs
    View 81 jobs
    View company profile

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    Btse[Web3] Junior Operations Support Associate (Mandarin-speaking)
    Apply Now