Director of Key Accounts, Amazon

Preferably the NY Metro area, but open to the possibility of remote statusRemoteexecutive

OtherCustomer Success Manager, Key Accounts

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

set the strategy, b

Technical Tools

OtherCustomer Success Manager, Key Accounts

What We Offer

~1 min read

✓Full ownership of the Amazon P&L - revenue, margin, and profitable, sustainable growth, not just top-line

✓Own the multi-year vision and roadmap for Amazon at Bubble, including the long-term structure and capabilities needed to get there

✓Build and manage the Amazon calendar (launches, promotions, deals, seasonal moments) in lockstep with the broader commercial calendar

✓Direct the external Amazon agency relationship day to day: set the strategy, brief and prioritize their work, and hold them to clear KPIs

✓Serve as the internal voice and authority on Amazon, partnering with commercial, brand, creative, finance, and operations to keep channel strategy aligned to broader business goals

Be the internal expert on Amazon SEO, search algorithm behavior, and listing optimization - know what drives discoverability and conversion, and why
Own content strategy across the catalog: A+ content, brand store, enhanced content, and new listing launches
Monitor and resolve listing and account health issues, including Buy Box, suppressions, and compliance
Own creative strategy for Amazon (detail pages, storefront) and have direct input into paid media ad creative

Have input into and oversight of the full Amazon advertising strategy - Sponsored Products, Sponsored Brands, Sponsored Display, and DSP - directing agency and/or resources executing it
Design and run structured test-and-learn programs across listings, creative, and campaigns, and turn results into a repeatable playbook
Monitor and adjust ad investment to maximize ROI and hit sales and profitability targets
Deeply data-oriented: fluent in the full Amazon metric set (CVR, Buy Box, RoAS, ACoS, TACoS, ASP, NTB) and comfortable building your own analysis rather than waiting for a dashboard

Partner closely with demand planning and operations to ensure accurate forecasting, healthy in-stock rates, and efficient FBA inventory management
Balance inventory investment against sell-through and profitability - minimizing both stockouts and excess/aged inventory
Monitor and troubleshoot operational issues (shipments, reconciliation, chargebacks) that affect account health or the P&L

Monitor customer reviews, ratings, and feedback, and use those insights to inform product, content, and CX improvements
Implement strategies to protect and grow a strong review and ratings profile

Deliver executive-level reporting on channel performance, translating data into clear strategic recommendations for leadership
Represent Amazon in leadership forecasting and commercial reviews, translating performance into narrative that connects to the broader business

8+ years of experience in Amazon account management/eCommerce, ideally in beauty, CPG, or a similarly fast-moving, competitive category
Track record of owning a P&L and driving profitable, sustainable growth - not just sales volume
Deep hands-on knowledge of Amazon SEO, listing optimization, and Amazon advertising (Sponsored Products/Brands/Display; DSP a plus)
Working knowledge of FBA inventory management and demand forecasting
Experience directing an agency or freelance partner, with the judgment to know when to push back
Sharp analytical instincts - comfortable in the data, not just consuming summaries of it
A point of view on creative and what performs on Amazon specifically, not just brand marketing more broadly
Excellent executive communication skills, with the ability to translate complex performance data into clear business recommendations
Bias toward action - equally comfortable setting strategy and doing the hands-on work to prove it out