Business Develop Agent (BDC)

The primary tasks of a BDC Agent are, but not limited to: Communicating effectively by telephone and by e-mail with customers, co-workers, and management (this will include both inbound and outbound communications) and to schedule appointments for customers. The BDC Agent continually upgrades the knowledge of dealership products and services for the benefit of the customer.

• Required to complete 80-100 outbound calls, inclusive of e-mails where necessary, and a quantity of inbound sales calls each day

• Respond to all customer inquiries promptly, professionally and effectively.
• Utilize established dealership templates to communicate with customers by e-mail and telephone.
• Follow dealership call scripts for all outbound sales calls.
• Schedule, log and confirm appointments with customers.
• Communicate customer information to the Manager when an appointment is scheduled.
• Continually studies products, services and manufacturer information to enhance BDC Agent’s ability to assist customers.
• Has thorough knowledge of all dealership products and services.
• Constantly study used vehicle inventory on a weekly basis.
• Understand pertinent dealership processes.
• Comply with all customer handling and marketing functions as identified and directed by the Manager.
• Communicate with the Manager any/all potential customer issues or problems.
• Perform all outbound campaigns as directed by the Manager.
• Maintains professional manner and appearance.

• High school diploma or general education degree (GED)
• Preferred one-year experience in an office environment, or related experience.

This job requires sitting for long periods of time, standing, talking clearly, hearing both in person and over the telephone, use of hands to operate office equipment, and must be able to reach with both hands and arms. The employee is occasionally required to walk, bend, or lift up to twenty-five pounds. Vision abilities required by this job include close vision and the ability to adjust focus.

Bud Clary Auto group is an Equal Employment Opportunity Employer. The Company is committed to providing a work environment free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, and any other status protected by State or Federal law. These factors will not be considered in any aspect of a person's employment including recruiting, hiring, placement, promotion, termination, layoff and/or any other term or condition of employment. The Company's commitment to providing a harassment-free environment includes conduct by vendors, contractors, and other non-employees.