Customer Success — Associate

Company Overview:

Recruit CRM is one of the very few fully bootstrapped remote SaaS companies that has scaled to over $11 million in Annual Recurring Revenue. As a bootstrapped company, we have been profitable every year of our existence. We are currently growing at over 40% YoY with a 30% annual profit margin, which allows us to invest long term in our technology & people.

We power over 2,000 Executive Search and Recruitment firms across 100+ countries. We have corporate entities across the US, Ireland, India and Dubai. We are ranked #1 in our category by Gartner and boast a stellar 4.9/5 rating on Capterra & G2. Discover more about us at www.recruitcrm.io.

Why Join Us?

Fully remote 

Sponsored L&D programs

Company-paid team outbounds

Competitive pay & full insurance coverage

After one year of being an employee, you're eligible for our ARR-Linked Performance Bonus, announced every January 1st. Inclusion and bonus amounts are subject to management discretion.

If you're looking for a high-impact role where you can grow quickly, build meaningful client relationships, and solve real-world challenges, this is the place for you

Current Opening:

We are looking for a competitive, innovative, and driven individual to join our Customer Success Team as a Customer Success — Associate upon successfully completing our traineeship program. In this role, you will work closely with cross-functional teams—including Customer Success, Product, and Engineering—to transform insights into impactful product features and solutions. 

No. of positions -  10

Location: Remote 

What You Will Do:

Learn our platform Recruit CRM and understand the recruitment business. 

Handle client queries via chat, email and video calls to gain experience.

Understand and convey customer needs to the team. 

Solve user challenges, providing solutions or workarounds. 

Uphold communication guidelines and procedures. 

Build and nurture client relationships. 

Continuously strive for exceptional service delivery. 

Traineeship Details:

Traineeship Program: 6 months; 8.5 hours per day, payment of INR 20,000 per month.

Full-Time Opportunity: Upon successful completion of the training program and based on performance, you may be offered a full-time position as Customer Success  – Associate  with a CTC of INR 8,00,000 (INR 6,00,000 base salary + INR 2,00,000 yearly performance pay)

During the initial 6-month training period you'll be working in the primary Europe shift, you’ll transition to one of our five core work shifts as a full-time employee.

Europe - Noon - 10 pm Monday - Friday

Asia Pacific - 6 am - 4 pm Monday - Friday 

Half North America - 4 pm - 2 am Monday - Friday 

Full North America - 8 pm - 6 am Monday - Friday 

Middle East - Can choose from 4 options (4 days or 5 days a week)

(The availability of these shifts is based on requirement)

Who Should Apply?

We invite applications exclusively from freshers who will be completing their graduation/post graduation in 2027, irrespective of their specialization. If you are passionate about data-driven insights, eager to learn and adapt, and ready to take on challenges with a proactive and innovative mindset, you are the perfect fit for our team.

Selection Process (Online/Virtual):

Our process includes several rounds such as an online test (MCQ), assignment, and virtual interviews—all designed to assess your analytical thinking, communication skills, and problem-solving abilities.

Take the leap and launch your career with Recruit CRM—where your curiosity, commitment to excellence, and creative problem-solving skills are valued and nurtured. Apply now  a part of our success story!

Assignment link:

https://docs.google.com/forms/d/191BJI7l9iXe8xoITFGNUy_kCtWB2neZgI93MhurfYy4/preview