Service Technician

As a Service Technician you’ll accurately inspect window and door products to find root cause of the service issues, assess damage, replace parts, and ensure proper function. You’ll also professionally communicate with customers to address concerns, explain issues, ensure satisfaction, provide cost estimates, and explain procedures as you maintain the cleanliness of your work area and follow safety guidelines. Daily work includes completing daily assigned field service tasks and working closely with the Lead Service Technician and Service Manager.

• High School Diploma or equivalent. Vocational training in carpentry (preferred).
• Valid driver’s license and a safe driving record.
• A commitment to safety and professionalism (pass a pre-employment physical and drug test – marijuana excluded).
• The ability to perform heavy physical demands, lifting 75lbs frequently.
• Proven record of providing excellent customer-facing experiences.
• At least 1 year experience installing windows and doors or similar transferable experience in a related field. Technical experience to diagnose issues and define the difference between product and installation issues.
• Proficient using tools such as drills, saws, and levels.

For over 30 years, Windows & Doors By Brownell has been a leader in providing premium windows and doors to Vermont, the Upper Valley of New Hampshire and the New York Adirondacks. We’re passionate about design, innovation, and crafting beautiful living spaces. As a 100% employee-owned company, every team member has a stake in our success. As part of Building Material Distributors (BMD), we are proud to be a leader in the industry, with a reputation for exceptional customer service and a team-driven, innovative approach.

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.