Service Technician I

Are you mechanically inclined, customer-focused, and ready to build a career in appliance service and repair?

Dalton Service Center, part of the BMD Inc. family of companies, is seeking an Appliance Service Technician I to diagnose, repair, uninstall, and reinstall residential appliances. This position performs service work both in our facility and in customers’ homes across a wide range of appliance products and brands.

• →Diagnose residential appliance problems and determine the appropriate repair solution.
• →Repair, uninstall, reinstall, and replace components on a variety of appliance products and brands.
• →Perform service work safely, efficiently, accurately, and profitably.
• →Troubleshoot appliance systems involving electrical, gas, plumbing, and mechanical components.
• →Clearly explain findings, repair recommendations, available options, and next steps to customers.
• →Build positive customer relationships through professionalism, reliability, and respectful in-home service.
• →Follow assigned service calls and directions provided by the customer service and dispatch teams.
• →Maintain accurate service records, repair documentation, parts information, and customer updates.
• →Work toward established productivity, revenue, and service-quality expectations.
• →Communicate regularly with senior technicians, dispatchers, managers, manufacturer representatives, and internal partners.
• →Participate in technical training, cross-training, and professional development opportunities.
• →Maintain knowledge of appliance technology, repair practices, tools, industry requirements, and manufacturer standards.
• →Properly operate, protect, and maintain company-issued tools, equipment, and vehicles.
• →Represent Dalton Service Center and Builders Source Inc. professionally in customers’ homes and throughout the community.

• High school diploma or equivalent.
• Strong mechanical aptitude and problem-solving ability.
• Appliance repair, equipment repair, electrical, plumbing, HVAC, or related mechanical experience is preferred.
• Working knowledge of electrical, gas, plumbing, and mechanical operations is strongly preferred.
• Strong customer service and communication skills.
• Ability to work independently while staying connected with dispatch, management, and the service team.
• Strong attention to detail and commitment to completing work correctly.
• Ability to manage multiple service calls, changing priorities, and seasonal demand.
• Basic computer skills, including email, internet use, and Microsoft Office applications.
• Experience with customer relationship management or service-management software is preferred.

This role requires regular travel to customer homes and service locations.

• A valid driver’s license is required.
• Candidates must maintain a clean and satisfactory driving record.
• A company vehicle may be provided based on position assignment and business needs.
• Employees assigned a company vehicle must operate and maintain it responsibly and comply with all company driving and safety requirements.
• Continued eligibility to drive on company business is a condition of employment for this position.

This is an active, field-based position that requires the ability to:

• Drive for significant portions of the workday.
• Work inside customers’ homes and in a service-shop environment.
• Frequently stand, walk, bend, reach, kneel, crouch, crawl, and climb stairs, ladders, or ramps.
• Reach at, below, and above shoulder level.
• Push, pull, lift, move, and position appliances, parts, tools, and equipment weighing 50 pounds or more, with appropriate assistance or equipment when required.
• Work in varied field conditions and maintain enhanced safety awareness at customer and job sites.
• Wear required personal protective equipment and follow all safety procedures.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.