Player Operations Specialist

Our client is a dynamic, international organisation operating in the regulated online gaming sector. Based in Gibraltar, the business operates within a high-performance, office-based culture that values innovation, integrity, and operational excellence.

They are seeking a detail-oriented Player Operations Specialist with a strong focus on fraud prevention, KYC compliance, and payment management to join their growing team. This role offers the opportunity to make a meaningful impact in a fast-paced, forward-thinking environment within the global iGaming industry.

Fraud Detection:
Early detection and prevention of fraudulent accounts and suspicious transactions through in-depth analysis of real-money transactional data.

KYC & Compliance:
Conducting thorough KYC (Know Your Customer) checks to verify player identities and assess risk levels, including profile reviews and Enhanced Due Diligence (EDD) for high-value accounts.

Risk Mitigation:
Ensuring document integrity and strict adherence to global regulatory requirements, while coordinating with legal and risk teams to mitigate potential threats.

Payment Management:
Managing the full payment lifecycle, including processing withdrawals, verifying deposits, reconciling invoices, and making informed decisions on account redemptions and bonus eligibility.

AML Monitoring:
Reviewing transaction reports for suspicious activity and conducting detailed investigations into potential money laundering, bonus abuse, or financial irregularities.

Cross-Department Support:
Supporting Customer Support and Finance teams with payment-related queries and investigating system discrepancies when required.

Policy Evolution:
Collaborating with internal stakeholders to assess and strengthen operational policies in response to emerging industry risks.

Reporting:
Maintaining accurate, up-to-date case records and monitoring the progress of high-priority investigations.

Independent Decision-Making:
Identifying and escalating operational or system issues promptly while confidently managing day-to-day decisions with minimal supervision.

Experience:
Minimum of 2+ years’ experience in a KYC, Payments, or Risk Specialist role within the iGaming sector.

Education:
Bachelor’s degree preferred, or a minimum of two years of completed higher education.

Market Knowledge:
Experience working with US or European regulated gaming markets is highly advantageous.

Communication:
Fluent in written and spoken English, with the ability to clearly communicate complex risk-related matters in a professional setting.

Efficiency:
Strong multitasking and time-management skills, with the ability to prioritise effectively in a fast-paced office environment.

Analytical Mindset:
Excellent problem-solving skills with strong attention to detail and pattern recognition.

Resilience:
Calm, focused, and professional under pressure, particularly during high-volume periods or complex investigations.

Proactive Growth:
A proactive approach, contributing ideas to improve internal systems and fraud detection methodologies.

Commercial Awareness:
A solid understanding of the commercial impact of payment processing and risk management decisions.

Office-Based:
This is a fully office-based role within a secure, professional environment. High-spec hardware and secure networking equipment will be provided.

Shifts:
Willingness to work a flexible shift pattern, including weekends and public holidays, to support 24/7 gaming operations.