Public Safety Communications Operations Commander

Buncombe County Public Safety Communications is seeking an Operations Commander to help lead our 24/7 emergency communications center. This leadership position supports the Operations Division Manager by overseeing line-level daily operations, supporting supervisors and telecommunicators, managing staffing and operational resources, ensuring compliance with policies and performance standards, and responding to critical incidents while also being readily available to jump in at any time to assist the operations floor. The ideal candidate is a collaborative leader, experienced in public safety communications, who thrives in a fast-paced environment, is committed to developing employees, and is passionate about delivering exceptional service to the citizens and first responders of Buncombe County.

The purpose of this position is to perform administrative and supervisory duties in directing 911 telecommunications operations, supporting the Operations Division Manager in advancing high-performance strategies and achieving departmental priorities, goals, and objectives.

• Direct activities of the communications division’s operations by scheduling and assigning work, determining methods for doing work, checking quality of work, answering questions, handling personnel issues, and monitoring workflow to ensure timely completion of activities.
• Oversee Compliance with divisional policies, procedures, and protocols, by reviewing procedures and operations and making recommendations for modification and improvements; prepare and maintains procedures manuals for operating and training purposes; Maintain all directories and databases required for operations of the 911 Communications division.
• Compile and maintain various files and records telephone and radio communication and respond to public and subpoenaed requests for records. Prepare various regular systems reports.
• Oversee operations of computer system and communications equipment, maintaining standards of operational capacity and ease of workflow; participates in planning and research to identify newly available software applications and their application to department needs.
• Serve as liaison for repair work to the equipment and the facility.
• Serve as a Division of Criminal Information Assistant Terminal Agency Coordinator (ATAC).
• Receive and investigate complaints pertaining to conduct of subordinate personnel, programs, procedures, etc. and interviews various parties and reviews reports and prepares verbal and/or written responses and recommendations, as appropriate, prepares reports as requested.
• Prepare, and disseminate CAD call history records, and phone recordings for official court requests, internal, or public release.
• Administer or makes recommendations for routine personnel matters affecting subordinates, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraising, and disciplining, and submitting such records as required by department management.
• Perform other related duties as assigned.

• Knowledge of Federal Communications Commission rules and regulations concerning radio communications.
• Thorough knowledge of state and federal laws concerning use of criminal records.
• Thorough knowledge of departmental policies and procedures.
• Knowledge of the operation of a wide variety of communications equipment.
• Knowledge of the locations and capabilities of available fire, rescue, emergency medical units, and law enforcement units.
• Knowledge of the geographical layout of the County as to location of streets, important buildings and other landmarks.
• Knowledge of the principles and techniques of supervision; Ability to supervise and coordinate the work of subordinates in a 24X7 operation.
• Ability to select appropriate emergency and non-emergency units to respond to situations in given areas of the county.
• Ability to communicate effectively with the public, maintain professional demeanor, and patiently give instructions.
• Ability to elicit information from callers and officers, including properly and quickly document information and actions.
• Ability to prioritize calls and requests.
• Ability to use a variety of computer and communications systems.
• Ability to make quick decisions based on information from callers and law enforcement officers.
• Ability to solicit information from and relay information to callers and law enforcement officers.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.