Customer Support Administrator

• Team discount at Bunnings and other Wesfarmers brands including Kmart

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

About the role 

We’re looking for a Customer Support team member to join the team on a 6-month contract, supporting the rollout of the New Zealand Loyalty Program on a Full-Time or Part-Time basis.

This is a hands-on operational role where you’ll continue delivering day-to-day Customer Support outcomes, while also supporting the rollout of new loyalty processes and customer experiences. 

You’ll act as a strong, experienced operator in the team – helping manage customer demand and supporting new loyalty-related enquiries, escalations and processes as they’re introduced. 

What you’ll be doing 

• Managing customer enquiries across phone, email and live chat 
• Supporting customers through their online purchasing journey 
• Resolving order-related issues (Click & Collect, Special Orders and Trade enquiries) 
• Handling loyalty-related enquiries (points, rewards, balances, account updates and promotions) 
• Identifying and resolving customer issues, escalating where required 
• Supporting increased demand during the NZ Loyalty rollout 
• Acting as a go-to team member for new loyalty processes and enquiries 
• Providing feedback on customer trends, pain points and process improvements 
• Maintaining accurate case management in Salesforce 

Who we're looking for

An ideal candidate will be a strong operational performer with proven Customer Support experience. You’ll be confident working in a fast-paced environment, balancing BAU and new processes, while delivering a consistent and high-quality customer experience.

You'll need

• Confidence managing high-volume enquiries end-to-end 
• Strong problem-solving and decision-making skills 
• Clear communication and stakeholder engagement 
• High attention to detail and ability to follow process 
• Ability to adapt quickly in a changing environment 
• Experience using Salesforce (or similar systems) preferred

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on.

Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.co.nz.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.