CX Functional Lead

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

This is an opportunity to help shape the future of customer and commercial experiences at Bunnings.

Working at the intersection of customer experience, business operations and technology, you'll play a key role in delivering transformational initiatives across Salesforce, AI-enabled solutions and enterprise platforms. You'll partner with business and technology teams to solve complex challenges, improve customer journeys and drive meaningful change across the organisation.

This isn't a traditional BA role. You'll influence solution design, lead discovery and scoping activities, and help turn strategic priorities into practical, scalable outcomes. If you enjoy variety, thrive in fast-paced environments and want to work on multiple high-impact initiatives, this could be the role for you.

We're building the best...Our team makes it happen.

In this role you'll have the opportunity to:

• Lead the translation of business needs, customer insights and operational challenges into technology solutions that deliver real value
• Contribute to large-scale transformation programs and strategic initiatives across customer and commercial platforms
• Work across Salesforce, AI capabilities, automation tools and integrated enterprise systems
• Facilitate workshops and discussions that bring together stakeholders from business, technology and operational teams
• Identify opportunities to simplify processes, improve customer experiences and create more efficient ways of working
• Diagnose and resolve complex issues across systems, integrations, workflows and data flows
• Manage multiple projects and initiatives simultaneously, balancing short-term priorities with longer-term strategic outcomes
• Influence solution direction and prioritisation through strong stakeholder engagement and clear communication
• Explore emerging technologies and innovative approaches that improve both customer and team experiences

You're an experienced functional consultant, business analyst or technology professional who enjoys connecting people, processes and technology to solve business challenges.

You can confidently switch between strategic conversations with senior stakeholders and detailed discussions with technical teams. You're known for building strong relationships, bringing people together and communicating complex ideas in a clear and practical way.

You'll thrive in this team if you're adaptable, collaborative and enjoy working across multiple projects at once. You bring a genuine team-first mindset, remain calm when priorities shift and are motivated by delivering outcomes that make a real difference for customers and team members.

Experience within a retail or customer-facing environment will be highly regarded, as will an understanding of how technology can support large, complex operations.

• 7+ years' experience in a similar Functional Consultant, Business Analyst, Functional Lead or technology delivery role
• Demonstrated experience working across technology platforms and business transformation initiatives
• Experience leading or contributing to multiple projects, programs or technology-enabled transformational change initiatives
• Strong stakeholder management skills with the ability to influence, engage and build credibility at all levels
• Excellent communication skills and the ability to clearly articulate business and technical concepts
• Experience translating business requirements into scalable technology solutions
• Strong process improvement, solution design and problem-solving capability
• Experience working with enterprise platforms; Salesforce experience is highly desirable but not essential
• Exposure to AI, automation or emerging technologies will be highly regarded
• Ability to manage competing priorities in a fast-paced environment while maintaining a customer-focused mindset
• Retail industry experience is preferred

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.