8d ago

Service Manager

United States·PerrysburgFull-timemid

Other

2 views0 saves0 applied

Requirements Summary

make sure damaged equipment gets an accu

Technical Tools

Other

~1 min read

Own the growth plan. Set annual revenue, gross margin, and service-call targets with the VP of Operations; track results and report progress monthly.
Turn customers into service customers. Partner with Sales and Customer Service to introduce Burkett service to our existing equipment and supply customers and to win new accounts.
Build recurring revenue through preventive maintenance. Define standard PM offerings, pricing, and service agreements, and grow the number of customers under contract.
Expand OEM warranty work. Pursue and maintain manufacturer service authorizations, keep technician certifications current, and make sure warranty claims are filed accurately and reimbursed on time.
Run efficient field operations. Establish dispatch and scheduling, response-time standards, labor and trip-charge pricing, and service vehicle parts stocking. Track first-time fix rate and technician utilization.
Scale the team and systems. Recommend when to add technician capacity, and put the right work-order, invoicing, and customer-history processes in place so the business can grow without losing control.

Direct the daily work. Assign and prioritize work orders, monitor progress, and keep the shop on target for output and margin per labor hour.
Plan ahead with the Service Coordinator. Align product mix and parts requirements to scheduled work orders so technicians are never waiting on parts.
Protect inventory accuracy. Manage used equipment, WIP, and parts inventory.
Own final quality. Review and approve every unit at completion. If it isn’t right, it doesn’t ship.
Shape what we buy. Evaluate used equipment buy opportunities and execute purchases that fit customer demand, reconditioning cost, and margin.

Freight claims: make sure damaged equipment gets an accurate diagnosis along with labor and parts estimates to support claims.
Customer and sales support: help Customer Service and Sales troubleshoot equipment issues and answer technical questions.
Continuous improvement: analyze used-equipment warranty claims for root cause and feed lessons learned back into reconditioning standards.

Hire, train, and coach shop and field technicians, set clear individual goals, and build a bench of skilled, certified talent.
Make safety non-negotiable in the shop and on customer sites, ensuring compliance with OSHA and company safety policies, including safe work on gas, electrical, and refrigeration systems.
Plan and manage to budget. Lead departmental target setting and budgeting, and manage labor, parts, and vehicle costs against plan.

~1 min read

5+ years of experience in a technical service, equipment repair, maintenance, or manufacturing environment, including 3+ years leading hourly or technical teams.
Strong mechanical and electrical troubleshooting ability, including reading wiring diagrams and schematics; working knowledge of gas, electric, and refrigeration systems or a demonstrated ability to learn them quickly.
Proven track record of improving operational results such as throughput, quality, turnaround, and cost, using work-order management, standard work, and root cause analysis.
Experience building and managing a budget; comfort with pricing, margins, and basic P&L thinking.
Customer-facing confidence: able to quote work, explain repairs in plain language, and resolve service complaints professionally.
Ability to coach, mentor, and develop employees to meet or exceed goals, with a lead-by-example style that builds morale, resolves conflict, and maintains confidentiality.
Excellent problem-solving skills and the ability to balance multiple, changing priorities.
Proficiency with ERP and work-order systems (NetSuite a plus) and Microsoft Office.
Valid driver’s license and acceptable driving record.

~1 min read

Commercial foodservice equipment service experience; CFESA certification a plus.
Experience starting or growing a service line, including field service operations, preventive maintenance contracts, or service sales.
Experience with OEM service authorizations, factory training, and warranty claim processes.
Lean, Six Sigma, or other continuous improvement training.
Experience with field service management or dispatch software.