Sales Operations Analyst

• Analyse sales operations performance across all markets and business units. 

• Provide insights on reconciliation, stock governance, commissions, operational KPIs and commercial performance. 

• Identify trends, performance gaps and improvement opportunities. 

• Support leadership with data-driven recommendations to improve operational efficiency. 

2. Reconciliation & Operational Governance 

• Monitor reconciliation performance against agreed SLAs and governance standards. 

• Analyse reconciliation exceptions, ageing, open serials and operational backlogs. 

• Support month-end and year-end operational closure activities. 

• Recommend corrective and preventive actions to strengthen financial and operational controls. 

3. Business Data Validation & Assurance 

• Validate consistency of sales related data across the various platforms including Nexus, Navision, BUISY, Metabase and operational reports. 

• Investigate data inconsistencies, posting anomalies and system exceptions affecting business reporting. 

• Partner with BI, Software and ERP teams to resolve identified issues. 

• Validate business reports before operational and executive use. 

4. Operational Risk & Compliance 

• Monitor operational risks including unreconciled sales, stock exposure, commission exceptions and reporting inconsistencies. 

• Maintain the Sales Operations Operational Risk Register and track mitigation actions. 

• Monitor compliance with Sales Operations SOPs and recommend improvements. 

• Support internal audits, control reviews and governance initiatives. 

5. Business Insights & Continuous Improvement 

• Produce analytical insights on commission performance, agent productivity, inventory trends and operational efficiency. 

• Identify automation opportunities and support implementation of process improvements. 

• Perform root cause analysis for recurring operational issues and recommend sustainable solutions. 

• Support system enhancements and User Acceptance Testing (UAT) for operational initiatives. 

6. Cross-Functional Business Initiatives Support 

• Partner with Commercial, Finance, BI, Software, ERP, Logistics and Carbon teams to resolve operational issues. 

• Translate business requirements into analytical and system improvement opportunities. 

• Support strategic projects, market rollouts and operational change initiatives. 

• Present operational insights, risks and recommendations to management and key stakeholders. 

7. Reporting & Decision Support 

• Prepare and validate weekly and monthly operational performance packs. 

• Develop management reports highlighting key operational trends, risks and opportunities. 

• Support Quarterly Business Reviews (QBRs), audits and executive presentations. 

• Ensure timely delivery of accurate, reliable and actionable operational information. 

• Bachelor’s degree in business, Finance, Statistics, Economics, Information Systems or a related field. 

• Minimum 3 years' experience in Sales Operations, Business Analytics, Commercial Operations or a similar analytical role. 

• Strong analytical and problem-solving skills with advanced Excel proficiency; experience with Power BI or SQL is an added advantage. 

• Experience working with ERP and business intelligence platforms. 

• Excellent communication, stakeholder management and presentation skills. 

                                     Qualified Female Candidates encouraged to Apply 

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).