Senior Sales Operations Analyst

United States·Chicagosenior

OtherSales Operations Analyst

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Quick Summary

Key Responsibilities

Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life,

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OtherSales Operations Analyst

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Full-time - Level 4 Analyst

About the Role

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Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,600 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

Responsibilities

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As a Senior Sales Operations Analyst, you will be a vital partner to our sales leadership team in North America, focusing on informing our sales strategy to drive short and long term revenue growth.

This role is part Strategy and part Operations and involves a holistic, end-to-end view of the business. You will be expected to develop a point of view on the challenges that come your way. The ideal candidate will have a strong background in sales analytics, excellent communication and stakeholder management skills, and a track record of success in driving sales growth. This role requires a proactive, analytical, and strategic thinker who can effectively collaborate with various teams and drive initiatives that contribute to our continued success.

→Own critical functions essential to driving sales performance, productivity, and efficiency in the U.S. and Canada, across all segments of the business.
→Develop and implement a sales strategy to identify short and long-term resources needed to drive growth targets.
→Work closely with Sales Leadership on territory planning, headcount allocation, and quota setting.
→Collaborate with Finance, Sales, marketing, and go-to-market teams to align sales efforts with company goals.
→Analyze sales data and KPIs, market trends, and competitive insights to provide insights and recommendations to sales leadership.
→Develop, implement, and refine sales processes, tools, and methodologies to drive productivity and ensure alignment with business objectives.
→Lead and manage sales-related projects, ensuring timely and successful execution.
→Partner with our Systems and Business Intelligence teams to manage available data sources, and produce clear, digestible reporting with actionable business insights.
→Support team initiatives such as planning, ROI analysis, and performance analysis.

Bachelor's Degree in a quantitative/business-oriented field or equivalent practical experience
4+ years experience in Go-to-Market Operations, Sales Strategy and Operations, or Revenue Operations, at a high-growth B2B SaaS companies
4+ years owning territory management, quota setting, commissions, and forecasting processes
Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven decisions
Proficient with Salesforce and Microsoft Excel
Experience with a BI tool such as Tableau, Looker, or Power BI strongly preferred

What We Offer

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From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

✓Competitive compensation that includes equity

✓Retirement and Employee Stock Purchase Plans

✓Flexible paid time off

✓Comprehensive benefit plans covering medical, dental, vision, life, and disability

✓Family services that include fertility benefits and equal paid parental leave

✓Global presence, dog-friendly offices, and remote availability

✓Professional development supported by formal career pathing, learning platforms, and tuition reimbursement

✓Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week

✓Employee Resource Groups that provide supportive communities within Braze

✓Collaborative, transparent, and fun culture recognized as a Great Place to Work®

✓Competitive compensation that may include equity

✓Retirement and Employee Stock Purchase Plans

✓Flexible paid time off

✓Comprehensive benefit plans covering medical, dental, vision, life, and disability

✓Family services that include fertility benefits and equal paid parental leave

✓Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

✓A curated in-office employee experience, designed to foster community, team connections, and innovation

✓Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

✓Employee Resource Groups that provide supportive communities within Braze

✓Collaborative, transparent, and fun culture recognized as a Great Place to Work®

Requirements

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Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.