Sales Operations Analyst II

JD -

Description:

Intake Notes

Intermediate to Advance skills in Excel are required for this role
Helpful if experience using CRM SAP, Power BI, Monday.com, Snowflake.
Customer-facing experience is required
Will be supporting Micron, Boise, ID
POC for any product ordering
Liaison between Client & Japan
Excellent verbal & written communication skills required
Bilingual in Japanese Language skills strongly preferred
Familiarity with data analysis, logistics and supply chain.

Responsibilities:

Overview: Under moderate supervision, responsible for managing delivery
schedules according to customer need and factory capacity. This position
involves leading communication with the external customer, optimizing
manufacturing schedules with the factory, enforcing contractual
agreements and fees, influencing customer scorecard, and managing
forecast changes internally and externally to meet revenue goals.

Communicate delivery timing to the customer for both new and reuse
equipment globally. Interface directly with customer to optimize
delivery schedules to meet internal revenue targets and correct any
forecast errors. Collaborate with sales to strategically negotiate
and adjust delivery schedule to meet revenue goals. Provides
delivery performance metrics as requirement for customer scorecards,
influencing and negotiating most favorable results. Reconciliation
of fees and remedies associated with on-time delivery (this may include
credit memos for transit reimbursement to the customer). Employ
mechanisms such as expedite and cancellation fees to mitigate impacts to
the manufacturing lines, per department strategy. Resolve customs
related issues including working with customer logistics teams or
carrier. Maintains confidentiality and security of customers,
products, and materials. Schedule and contribute to multiple
customer meetings regarding forecast, order and delivery. Optimize
manufacturing schedules and manage slots with factory stakeholders and
ensure quality. Create and implement strategies for maximizing TEL
revenue. Lead customer meetings and resolve customer escalations and
issues. Resolve quality excursions and contribute to CIP initiatives
to address risks to TEL's supply chain. Ensure KPIs are accurately
maintained and reported on a regular cadence. Utilize data analytics
tools to create and analyze reports that provide insights into sales
performance and operational efficiency. Align with Sales to ensure
revenue goals are met according to delivery forecast.

Minimum Requirements: 1. Bachelor's or Associate's Degree with 6 years
of related experience; or 10 years of experience in lieu of degree. 2. 2
years of relevant industry experience

Knowledge, Skills, & Abilities (KSAs): Solid analytical skills with
ability to independently troubleshoot issues and employ critical
thinking to solve novel problems. Proficient in Microsoft Excel and
familiar with other Microsoft Office applications. Good
communication skills, with the ability to interact respectfully and
effectively with team members and stakeholders. Detail-oriented with
good organizational abilities and the capacity to manage time
effectively. Self-driven worker that requires minimal oversight to
perform successfully.

Competencies: Technical knowledge: Ability to understand basic
operation of TEL products and semiconductors and apply to analytical
insights for the role. Market awareness: Basic understanding of
semiconductor industry trends market awareness and translate into
insights for forecasting and deliveries. Adaptability: Flexibility
to adjust strategies and approaches in response to changing market
conditions or customer needs. Project Management: Ability to support
planning and execution of projects related to sales operations,
assisting in managing timelines and resources effectively.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans