Stakeholder Management Solutions Department Manager - Environmental Services

The Stakeholder Management Solutions (SMS) Department Manager leads the SMS Business Line within Environmental Services (ENS) in the South Central Region (SCR), which includes Texas, Louisiana, Mississippi, and Arkansas. Reporting to the Regional Environmental Global Practice Manager, this role is accountable for the business line’s strategy, growth, staff, client relationships, and project delivery in the region. The manager will work with Burns & McDonnell leadership to grow the practice across the SCR and nationally, serving public- and private-sector clients. The role builds on the existing team and advances profitable growth consistent with the company’s core values of client satisfaction, commitment, dedication, integrity, safety, and outstanding service.

• →Develop and execute the SMS Business Line’s long-term strategy across the SCR, including operating procedures and marketing, pricing, sales, and client-retention strategies; coordinate with regional and national plans.
• →Lead growth and performance against established sales, revenue, net income, profitability, and staffing goals. Manage project performance to support strong profitability.
• →Serve as account manager for key clients. Develop client service and relationship plans, cultivate relationships within target organizations, and guide other account managers and coordinators who lead day-to-day service delivery and client satisfaction.
• →Identify target clients and key pursuits; lead sales and marketing efforts and development of cost proposals and qualifications; prepare and present project budgets and cost estimates.
• →Oversee project delivery to meet or exceed client expectations and internal requirements for safety, quality, schedule, budget, labor and cost control, profitability, and client satisfaction.
• →Provide senior-level technical advice, input, and evaluation on deliverables; promote technical excellence and innovation.
• →Set departmental objectives and requirements; organize projects and develop standards and guidelines. Assign work and review performance to support efficient, cost-effective use of staff.
• →Attract, hire, develop, and retain staff; support mentorship and lead organizational change.
• →Ensure adherence to the Burns & McDonnell Quality Control program and QA/QC processes, the company Safety program, and applicable company and site safety policies.
• →Build effective working relationships with clients, customers, contractors, and other disciplines, and coordinate effectively across teams.
• →Monitor technology and industry trends relevant to SMS services and market sectors, and advise staff on aligning services with those trends.
• →Use creativity, foresight, and sound judgment to anticipate and resolve problems.

• →Bachelor’s degree in engineering, law, political science, environmental science, geology, or a related field from an accredited program.
• →At least 7 years of related professional experience in right of way acquisition or public engagement and outreach, construction, and/or project management. 10+ years preferred.
• →Detailed knowledge of and practical experience within one or more of these market sectors: utilities, renewable, and/or oil, gas, and chemicals.
• →Strong project management skills and a strategic perspective.
• →Excellent oral and written communication and interpersonal skills, including the ability to present complex information clearly to employees, management, and clients.
• →Ability to positively influence others, lead, and manage change.
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  Proficiency with standard business software, including Microsoft Word, Excel, and PowerPoint.

   

• Previous management experience.
• An advanced degree and/or professional license.
• This position requires approximately 25% travel.