Director of Robot Operations

Burro is the leading robotics company in the world by number of robots working outdoors in the field with real customers. Our mission is to free people from tedious work and solve the critical labor shortages faced by farmers and others that work outdoors. 

To accomplish our mission, we need a world-class, diverse team where everyone feels comfortable sharing their ideas. With this in mind, we strive to create a work environment where every employee can be themselves and express their perspective – this enables us to deliver the most creative and innovative solutions to problems our customers face. 

Headquartered in Philadelphia with an office in central California, and backed by top Agtech and autonomy investors, including S2G, Catalyst, Translink, Cibus, FPrime, Toyota Ventures, FFVC, Xplorer, and Radicle, Burro was created to solve the labor shortages facing farmers using robotics. 

Burros can be described as Disney's Wall-E for agriculture and work outdoors, in a 1.0 format.  They function, today, as computer vision based autonomous ground vehicles for carrying, towing, and scouting, and are designed to lay the base for the fully autonomous future of work outdoors.  We have 700+  robots in our growing fleet deployed in paid commercial use within vineyards, nurseries, berries, and beyond, and demand for our product is accelerating, so we are growing our team.  

As the leader of Burro's Robot Support function, the Director of Robot Operations owns the customer-facing reliability and support experience of the entire fleet, and builds the strategy, processes, and tools required to scale that support far beyond today's headcount. This is a functional leadership role on an emerging team at Burro, critical to how we support customers at scale, and responsible for the team that ensures customers realize the return on investment they were promised. The Director of Robot Operations will directly manage the Robot Support team, currently consisting of three full time support engineers. 

B.S. in Computer Science, Electrical Engineering, Robotics, or a closely related field

10+ years of relevant experience in robotics, technical support, or fleet operations/management, including 5+ years leading a team

Familiarity with autonomous mobility technology, such as computer vision, LiDAR, and other sensors, RTK GPS, electrical systems (including charging and batteries), mechanical systems

Demonstrated experience building scalable support processes, tools, or outsourced/partner support models, especially processes built around Zendesk and utilizing various AI-enabled tools

Exceptional responsiveness and communication skills; ability to excel at time-sensitive tasks and lead others through them 

Ability to think like the customer, prioritize issues, and influence others across engineering, product, and operations to bring issues to closure 

Experience debugging hardware and software, and coaching others to do the same

Strategic vision to scale the function efficiently as Burro grows our fleet to the tens of thousands

Experience utilizing Zendesk, Airtable, Formant, AWS, and/or other similar tools

Understanding of systems built in a ROS/ROS2 framework

Comfortable debugging code written in C++ & Python

Familiarity with electrical and mechanical repairs processes and tools (splicing, soldering, motor/gearbox diagnostics and repair, etc.)

Conversational Spanish

Competitive salary and benefits package (medical/dental/vision)

401K Plan

Early-stage equity 

Unlimited PTO

Paid parental leave

RECRUITERS: We are not accepting agency resumes for this position. Please do not forward or submit resumes through our website or to any of our employees directly. Burro is not responsible for any fees related to unsolicited resumes from recruitment agencies.