211 Coordinator (AD,DW) DCOESD

*This is a Work Experience (work-based learning) position available through Workforce Solutions Coastal Bend. All candidates will be considered after program eligibility is determined.

Job Title: 211 Coordinator

Position: Temp, FT, 8am-5pm, Monday-Friday

Location: Freer

Second Chance Employer: No

Pay Rate $15.00 an hour

Recruiter: A. Mireles

Core responsibilities

• Direct service and referrals: Respond to calls, texts, or chats to understand a caller's needs and provide appropriate referrals to local health and human services.
• Database management: Create, maintain, and update the 211 database of community resources, including verifying information annually.
• Reporting and analysis: Generate reports on call metrics, referral data, and community needs to identify trends and inform strategy.
• Program support: Assist with the coordination and delivery of specific 211 programs and special projects, such as disaster relief efforts or community outreach.
• Stakeholder relations: Serve as a point of contact for community organizations and may present information to community boards and other groups.

Required skills and qualifications

• Communication: Ability to communicate clearly, effectively, and empathetically with people from diverse backgrounds.
• Problem-solving: Skill in analyzing complex issues and providing solutions.
• Technical skills: Proficiency in using computers, databases, and standard office software like Microsoft Office.
• Organizational skills: Strong abilities in data entry, record-keeping, and time management.
• Customer service: A commitment to providing excellent service to those seeking assistance