Production Associate

Donation Station Attendant (DSA) I and II will be responsible for greeting all donors/customers in a friendly and courteous manner per agency standards established. He/she will accept donations from the public and assist with unloading donated items. DSA will assist in presorting all donations received. The Donation Station Attendant will represent the agency in a professional manner at all times.

· Accept donations from the general public and assist in sorting based on established program guidelines.

· Generate tax receipt requested and provide to donor.

· Provide excellent customer service to donors and/or customers.

· Maintains a clean work area that is well stocked and organized which will be presentable to the general public and meets agency standards.

· Attend scheduled meetings as directed.

· Performs janitorial duties as assigned per schedule.

· Adhere to and enforce all safety and loss prevention procedures to prevent injury to others or him/herself and damage to any property, equipment and/or inventory.

· Embrace the core values of the agency in the spirit in which the agency operates at work and in the community.

· Contribute to the fulfillment of department and agency objectives and goals.

· Comply with all department and agency policies, procedures and regulations.

· Perform other duties as assigned.

Additional duties for a Donation Station Attendant II:

· Maintain production levels established by agency to achieve store goals.

· When required, address customer complaints in a courteous manner. If necessary, refer customer to Store Manager or Crew Leader.

· Process textiles and hardlines per agency standards for hanging, tagging, tallying and pricing.

· Ensures that inventory is distributed efficiently within store fixtures.

KNOWLEDGE, SKILLS AND ABILITIES:

· High school diploma or GED certificate preferred

· Ability to comprehend and follow instructions provided

· Ability to communicate effectively with internal and external customers

· Demonstrate a professional mannerism with a high degree of customer service skills

· Ability to comprehend and complete agency forms as required for operational purposes

· Ability to read, write and communicate effectively

· Possess a keen eye for attention to detail

· Ability to work a flexible schedule

· Ability to work independently to meet targets and deadlines

· Must be self-motivated and enthusiastic with the ability to learn independently

· Ability to work well with others in a respectful and collaborative work

· Must possess a good work ethic

· Bilingual preferred

· Additional requirements for a Donation Station Attendant II:

· Ability to perform basic mathematical calculations