Program Manager - DoD Enterprise IT Support Services

United States·Quanticomid

Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

Serve as C3EL’s primary program interface with Government leadership, the contracting officer’s representative, and customer technical stakeholders. Lead an integrated team of network, systems,

Requirements Summary

C3EL seeks an experienced Program Manager to lead enterprise IT support services for the U.S. Marine Corps Education Command (EDCOM). This position will oversee network and systems operations,

Technical Tools

Customer SupportIt Support Specialist

Responsibilities

~1 min read

→Serve as C3EL’s primary program interface with Government leadership, the contracting officer’s representative, and customer technical stakeholders.
→Lead an integrated team of network, systems, cybersecurity, help desk, and AV/VTC professionals.
→Manage staffing, recruiting, retention, personnel replacement, subcontractor performance, and coverage across multiple locations.
→Plan and execute task orders, aligning labor categories, hours, schedules, budgets, and deliverables with contract requirements.
→Monitor service availability, ticket performance, preventive maintenance, vulnerability remediation, and customer satisfaction.
→Direct coordination during outages, cybersecurity incidents, escalated support requests, and mission-critical events.
→Oversee transition activities, knowledge transfer, continuity planning, and maintenance of essential contractor services.
→Maintain program schedules, risk and issue registers, performance reports, and corrective action plans.
→Coordinate IT and AV/VTC support with instructional schedules, classroom requirements, and live events.
→Identify practical improvements that reduce recurring incidents and improve service quality.

Requirements

~2 min read

U.S. Citizenship.
An active, in-scope US Government issued Secret clearance or higher.
At least 12 years of progressively responsible IT experience, including five years managing DoD IT service delivery or a comparable technical support program.
Demonstrated experience leading multidisciplinary technical teams across multiple locations.
Experience managing contract performance, staffing, subcontractors, budgets, deliverables, and service-level commitments.
Technical understanding sufficient to evaluate risks, guide technical leads, and communicate operational impacts across:
- Enterprise networks and structured cabling.
- Windows Server, Active Directory, DNS/DHCP, virtualization, storage, and backup/recovery.
- Hybrid cloud operations, preferably Microsoft Azure.
- Cybersecurity compliance, vulnerability remediation, and incident response.
- Help desk operations, ticket escalation, and service restoration.
- AV/VTC systems and their dependencies on enterprise IT infrastructure.
Demonstrated ability to brief senior Government stakeholders and translate technical issues into clear decisions and corrective actions.

Project Management Professional (PMP) certification.
ITIL 4 Foundation or higher service management certification.
Security+, CISSP, or another relevant cybersecurity certification.
Experience leading programs with approximately 30–50 personnel, including geographically dispersed or overseas support.
Familiarity with RMF, eMASS, ACAS, STIG compliance, Zero Trust principles, and applicable DoD Cyber Workforce Framework qualification requirements.
Experience supporting Marine Corps, military education, classroom technology, or comparable DoD environments.
Experience managing IDIQ task orders and supporting Government contract transitions.
A career background progressing from network or systems operations into technical team leadership and program management.