RPM Clinical Navigator Supervisor

We're hiring a RPM Clinical Navigator Supervisor to join our Care Delivery organization. This role plays a dual function: supporting patients enrolled in the Remote Patient Monitoring program while also leading and developing a team of Clinical Navigators.

You will oversee day-to-day team operations, ensure high-quality patient engagement and documentation, and foster a collaborative, high-performing team culture. This role is ideal for a leader who thrives in a fast-growing, virtual healthcare environment and is passionate about improving access, continuity, and quality of care for patients with chronic conditions.

This is a full-time, remote position based in the United States. Standard working hours are Monday through Friday, from 8am to 5pm or 9am to 6pm Pacific Time.

• →Support RPM patients through outreach, education, coaching, care coordination, and navigation of primary care and specialty services. Use motivational interviewing, SMART goals, and evidence-based interventions to drive sustainable health improvements. Reinforce care plans, preventive care goals, and follow-up needs in alignment with Cadence protocols. Serve as an escalation point for complex patient needs, care coordination challenges, or workflow questions.
• →Lead, mentor, and support a team of RPM Clinical Navigators, ensuring consistency in patient engagement, documentation, and workflows. Conduct regular 1:1s, performance coaching, and professional development conversations. Facilitate regular team meetings focused on best practices, patient challenges, and continuous improvement. Ensure daily staffing coverage and support flexible scheduling across time zones as needed.
• →Monitor team performance metrics, including outreach volume, task completion, and patient experience indicators. Conduct quality reviews of documentation, tasking, and patient follow-up to ensure adherence to RPM workflows and standards. Identify performance or compliance gaps and partner with team members to drive improvement. Support audits and data-driven assessments to maintain quality and operational excellence.
• →Assist with recruiting, interviewing, and onboarding of new RPM Clinical Navigators. Develop, present, and refine training materials, coaching strategies, job aids, and workflows to support ongoing team development. Partner with Clinical Operations and leadership to communicate policies, updates, and best practices.
• →Collaborate cross-functionally with nursing leadership, product, and operations teams to improve RPM workflows and patient experience. Contribute to growth initiatives aimed at scaling high-quality primary care support across Cadence programs. Help shape team culture and operating rhythms within a rapidly evolving organization.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

• At least 5 years of experience in health coaching, patient education, care coordination, patient navigation, or chronic disease management is required. Experience supporting primary care, value-based care, or chronic condition populations is a plus.
• At least 2 years of experience in a leadership or supervisory role, including coaching, mentoring, training, and performance management is required. Experience developing training programs, coaching materials, and professional learning tools.
• One of the following active credentials is required:
• A health coaching certification (NBHWC, NSHC)
• A Medical Assisting certification (AAMA, AMCA, AMT, NHA, NAHP, NCCT, NRCMA/NRCAMA, or AAH)
• A compact multi-state LPN license in the state where you currently reside
• An active social work license (e.g., LBSW, LMSW, LCSW, or equivalent state designation).
• Experience working remotely is strongly preferred. Experience in a virtual healthcare setting with remote patient monitoring technology is a plus.
• Strong background in behavior change techniques, patient engagement, and chronic disease coaching.Strong understanding of patient engagement, care coordination, and navigation workflows.

• Proven ability to foster a positive team culture, motivate employees, and drive performance improvement.
• Strong analytical mindset, with the ability to interpret data, identify trends, and implement data-driven improvements.
• Excellent interpersonal, communication, and coaching skills, with the ability to lead change effectively.
• Comfort working with data, performance metrics, and quality monitoring.
• Strong organizational skills with the ability to manage competing priorities.
• Comfortable working remotely and using tools such as Macs, Slack, Zoom, and Google Suite. Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.
• Adaptable, proactive, and able to lead through change in a fast-paced environment.

When you apply for a position with Cadence, we may collect and process personal information related to your application and candidacy, including your name, contact information, resume/CV, work history, education, qualifications, interview notes, job preferences, compensation expectations, availability, and any other information you choose to provide during the application process.

We use this information to evaluate your qualifications, communicate with you about your application, schedule interviews, provide updates on your candidacy, maintain recruiting records, and consider you for current or future opportunities.

We may share candidate information with internal hiring teams and trusted service providers that support our recruiting process, including our Applicant Tracking System, Greenhouse, and our text messaging platform, Grayscale by Paylocity, as applicable. These service providers process information on our behalf and in accordance with our instructions.

We retain candidate information for as long as necessary to support our recruiting process, comply with legal obligations, resolve disputes, and maintain appropriate business records.

If you provide your mobile phone number and consent to receive text messages, Cadence may contact you by SMS for recruiting-related purposes. These messages may include application status updates, interview scheduling and confirmations, reminders, follow-ups, and offer-related communications.

We do not use recruiting SMS messages for marketing purposes. We do not sell, rent, or share your mobile phone number, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver recruiting-related SMS communications.

By opting in to receive SMS messages from Cadence, you agree to receive recruiting-related text messages. Message frequency may vary. Message and data rates may applyYou may opt out of SMS messages at any time by replying STOP, STOPALL, OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE. After you opt out, we may send one final message confirming that you have been unsubscribed. No further recruiting SMS messages will be sent unless you opt in again.

To opt back in, reply START, UNSTOP, or YES. For help, reply HELP or contact us at TAHealth@cadencerpm.com.

Carriers are not liable for delayed or undelivered messages. For questions about this notice or how we handle candidate information, please contact us at TAHealth@cadencerpm.com.